Monitech Ignition Interlock SystemsMonitech Ignition Interlock is an authorized ignition interlock provider in North Carolina. With over 30 company owned locations from Ashville to Wilmington, we can install and service your interlock quickly and easily. Our knowledge of North Carolina interlock and DUI law keeps you in compliance with state regulations and gets you back on the road quickly and easily.
Monitech Ignition Interlock Systems (monitechnc.com) has 770 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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770 approved reviews, newest moderated first
Amber M.
Havent had any problems the people seem really nice
Response from Monitech Ignition Interlock SystemsMar 26, 2021
We are so grateful for your kind words. Thanks for sharing your review with us and the Monitech community.
Alejandro M.
Customer service has been outstanding and helpful. I can say they will help you and try to answer any questions that you have. I have nothing bad to say about the Monitech staff.
Response from Monitech Ignition Interlock SystemsMar 22, 2021
We appreciate you sharing your feedback with us and the Monitech community today. We are always looking for ways to improve when we need to and continue when we get it right. Thanks for letting us know we are doing well!
Davonte H.
Problems with machine. Company gives no help just charges you.
Response from Monitech Ignition Interlock SystemsMar 22, 2021
We are sorry to hear that you are experiencing hardships with your interlock device. We want to be able to see how we can best assist you and get you back on the road with ease. Someone from our LifeSafer management team is looking into this and will be in contact with you to see how we can help you through this difficult time.
Cecil H.
There need to be a better way for us to be able to prevent unnecessary codes, because the fees are becoming extremely expensive
Response from Monitech Ignition Interlock SystemsMar 15, 2021
We appreciate your feedback and understand your concerns. At Monitech, our employees continuously test our units to understand our consumer's experience. Device settings are determined by state regulations, not the interlock industry, but we do our best to train our clients how to use the device. We are always striving to become better for our customers, and your feedback helps us to best understand how.
Davin B.
Great company good prices cheapest around very professional staff also very helpful
Response from Monitech Ignition Interlock SystemsMar 10, 2021
We’re thrilled to hear that you have experienced the stellar service Monitech strives to provide all of our clients! We appreciate the time you took to leave this review.
Conover K.
Their devices don't work properly. I've had the device for a little under a month, and I've gotten false readings, and even my boyfriend got one and he does not drink. I paid $45 to reset the thing even though I committed no real violations. And I avoided anything with alcohol like mouthwash, sanitizers, etc. So, I thought I'd just avoid driving for a year, but it drains my battery, and now I have to drive. You can't win because now I have to charge my battery every single day for it to start. The brand new battery has died at least 2 dozen times now. I would advise anyone to avoid this company. I don't see how I can take 11 more months of this nightmare. Update: The company replied and I am absolutely not satisfied. My battery is brand new, and I adhered to all of the guidelines in the video: no sanitizers, etc. I'm going to have to check into switching companies. I passed the test, then drove across the street to get groceries, then failed the test. And it's happened again since then.
Response from Monitech Ignition Interlock SystemsMar 10, 2021
We appreciate your feedback and understand your concerns. All Ignition Interlock Device (IID) settings are dictated by state regulations. Please note that the IID will register any trace of alcohol from any source containing it - this is how the device effectively ensures an impaired individual is not able to start a vehicle, and how we are able to confidently state the Monitech ignition interlock is fulfilling its purpose. Vehicle battery problems are not usually related to the interlock device, although the timing of a battery problem can make it seem that way. All vehicles use some amount of battery when the car is shut off. For example, an onboard clock always shows the correct time because it is drawing battery current even when the vehicle is not in use. Aftermarket accessories add to the total battery load of the vehicle. An interlock is an aftermarket accessory, and draws less than 5 milliamps of battery per hour. A battery more than 4 years old, or a battery used infrequently, in colder temperatures or in situations when the vehicle's basic amp load is high may drain more quickly. If your alternator is not fully charging the battery when the vehicle is in use, battery problems can result. Check your vehicle user manual to determine how much amperage is being used on a baseline for your vehicle. Your authorized service provider will be able to test your battery and ensure it is capable of handling the total load.
GMS
Just starting out with a long year ahead. The telephone wait times are horrid and it's impossible to even speak to your local technician prior to an appointment. Some of monitech's employees seem to feel as if they are an extension of the judicial system and not a service provider of a service you are paying dearly for. The install however was pretty painless and free although the instruction felt more like there was a need to induce fear than ensure you had a strong understanding of how the interlock worked.
Response from Monitech Ignition Interlock SystemsMar 3, 2021
We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center. At Monitech, we are always striving to become better for our customers, and your feedback helps us to best understand how
Daniel H.
I have breathing issues as it is by the time I get to my destination I'm out of breath with a headache and it keeps killing my battery
Response from Monitech Ignition Interlock SystemsMar 3, 2021
We appreciate your feedback and understand your concerns. At Monitech, our employees continuously test our units to understand our consumer's experience. Device settings are determined by state regulations, not the interlock industry, but we do our best to train our clients how to use the device. We are always striving to become better for our customers, and your feedback helps us to best understand how. I show you spoke with one of our Customer Support Experts just a moment ago. Please give us a call back if we can help you further.