MondlyReviews of mondly.com

I use Mondly Spanish lessons 3rd year in the row and I love it :) Well recommend to every one!

Mid 2021, I reported having technical issues with the desktop app. Mondly didn’t get back to assist me. Still, the positives outweighed the negatives. I was learning Cantonese on Ling App, when Mondly announced their Xmas deal. I was excited about the opportunity, so I rushed in to upgrade from free to lifetime premium. Sadly, I found out afterwards that Mondly don’t offer Cantonese. My rush buy cost me £89.99. I thought I’d just get in contact with Mondly, they’d understand, and quickly refund my purchase. 1. Slow response times and lack of transparency.
 I had to chase multiple times through the online contact form to get Mondly to reply. Otherwise, if they had a phone number, I would’ve just called. I eventually got a reply from their customer service specialist. For the fourth time, I reiterated my refund reason, and offered up my details, so they could resolve my case. I didn’t hear back from them for a while. Then I was sent this reply, “We’re looking into ways on how to improve Mondly and deliver a truly customized experience and we need your feedback to do so – we’ll greatly appreciate it. Unfortunately, the refund is not a default option. However, we’re willing to make exceptions – please help us so we can help you.” I had previously tried to find their refund policy online, but there was nothing in their Terms, so this was the first time I heard about their refund policy. 2. Not helpful. 
 On top of my refund reason, I sent more feedback and asked again about the progress of my refund request. This went on for eight days. During this time, the customer service specialist, didn’t ever mention my refund request again. For over a week, this was the only advice given to me by the company: “Aren’t there any other languages you’d like to learn?…It would be great if you could test out some other languages that you are interested in.” 
 3. No refund. After eight days, my request hadn’t moved forward, so I reached out to PayPal and raised a dispute. Unfortunately after another seven days, PayPal dismissed my claim, concluding that the product is as described. However Mondly still haven't fulfilled their guarantee, "We’re willing to make exceptions – please help us so we can help you". Even after I gave feedback for the development of their app. Eighteen days later, not only am I down by £89.99, but this experience has ruined my impression of Mondly. I’m disappointed and embarrassed because I used to recommend this product to new language learners. And now, the only way I feel able to help my case and others is to write this review. -------------------------------------------------------- Dear Mondly, Thank you for your response. - “As we did not claim that we offer Cantonese, the investigation you have requested on PayPal's end concluded that your purchase is valid.” I raised a case with PayPal because my request hadn’t been acknowledged by your team. The response from the company was, “We’re willing to make exceptions – please help us so we can help you”. As requested by the company, I shared feedback with the customer service specialist, but I still haven’t received a refund. - “We have tried to locate an email from you regarding the technical issues you've encountered or any feedback regarding Mondly but unfortunately, we were not able to do so.” Unfortunately, customers sending emails through the online form don’t receive: a copy of their request, an email acknowledging their request, or an estimated reply time. - “We deeply appreciate all the feedback we get and we do act on it, this is why we have repeatedly asked for it, at the expense of delaying a refund” Despite providing feedback to “improve Mondly”, my money was never returned. There is no refund policy explaining that refunds will be used in exchange for feedback. - “Since we could not locate your feedback emails, we would deeply appreciate you forwarding them to us and we will be happy to re-review your case.” Thank you for offering to re-review my case. I’ll let you know if it gets resolved.

It's been two weeks of nearly daily spam emails from these people. 2 weeks ago I have already contacted support, just so they, after 4 days, instead of just unsubscribing me themselves, pointed me to the "unsubscribe" button on the footer of their emails. That had been my first step for unsubscribing anyway, before contact. Even if it wouldn't have been, they should have been able to do it for me so we can quckly fix such a basic issue. Instead, on the second email they asked for a screenshot to prove (i wasnt lying about?) having unsubscribed via their page. Eventually, I have been reassured (after 1,5 weeks of useless spam and back and forth to top it all off) that the situation had been escalated. Alas, I am still receiving spam. I hope they reply under this with directing me to the unsubscribe page again just to prove my point.

Vielen Dank für die sehr gute Hilfe bei meinen Fragen. Ich kann die App nur weiterempfehlen

I downloaded this app over many others because of its hands-free feature. I’ve been using it while driving for about a month and have been very pleased with my improved pronunciation and increased vocabulary.

There is no way to cancel the subscription. I've already sent an email and no one responds. Do not sign, as there is no way to unsubscribe.

Einfach nur entäuschend. Habe zuvor französisch mit Bubbel gelernt, das war super ausgearbeitet und ist sein Geld wert. Mondly ist schlecht übersetzt, nicht landesspezifisch un erreicht nie das Niveau B1. Der Spassfaktor hält sich durch die komischen Sätze in Grenzen. Wer billig kauft, kauft zweimal, die alte Weissheit trifft bei Mondly wieder zu.

Ich habe mich vorwiegend wegen Kroatisch lernen angemeldet. Die App ist sehr leicht und übersichtlich aufgebaut. Es macht Spaß damit zu lernen. Vorallem die täglichen, wöchentlichen u monatlichen Lektionen anmieren zum lernen. Bei der Anmeldung machte ich allerdings einen Fehler. Ich hatte zwei Konten und konnte meinen Premium Account den ich bestellt u bezahlt hatte nicht nutzen. Ich schrieb EINE einzige Email an den Support und dieser hat das ganz schnell und unkompliziert für mich korrigiert. Das war echt TOP. DANKE