MondlyReviews of mondly.com

Response from MondlyNov 17, 2021

Dear Mary, Thank you for your review. We are glad to hear that you're enjoying everything that Mondly offers. In regards to the access issue, I am sorry to hear about your experience. I can assure you that we are doing our best to help. I have checked our database but it appears that we've replied to your email, dated November 9th. Also, it appears that the issue was resolved after our follow-up. Do remember that we are here to help, anytime you need us. All the best from the Mondly team!

Response from MondlyNov 17, 2021

Cher Hervé, Merci d'avoir pris le temps de partager vos commentaires. Nous apprécions chaque critique honnête car nous les considérons comme des opportunités d'apprentissage et de développement afin que Mondly puisse mieux répondre à vos besoins et créer une expérience que vous appréciez complètement. Je suis désolée d'apprendre que vous n'avez pas apprécié l'expérience Mondly. En ce qui concerne le processus de facturation, nous faisons tout ce que nous pouvons pour nous assurer que nos étudiants soient bien informés à l'avance de tous les frais imputés à leur compte et qu'ils soient au courant de toutes les conditions d'abonnement. Nous avons vérifié nos dates et il semble que votre abonnement n'a pas été désactivé en temps voulu. Cependant, nous restons engagés à toute aide que nous pouvons fournir et je suis sûre que nous trouverons une solution à votre problème. Nous avons essayé de vous contacter par e-mail, mais nous n'avons pas trouvé de réponse de votre part. Nous espérons que vous nous contacterez de nouveau à [email protected] et que vous nous permettrez de vous aider. Tout le meilleur de Mondly !

Response from MondlyOct 9, 2021

Hello, Thank you for the feedback. We understand that not everyone has the same learning style and we do hope that you will find a solution that fits yours. In regards to the payment, there seems to be a misunderstanding. The terms are clearly laid out at the moment of purchase. We've checked our records and they indicate that the issue was sorted. If there is something else we can assist you with, please get in touch at [email protected] - you know we're always here to help. Looking forward to hearing from you, Ioana, Customer Care

Response from MondlyOct 9, 2021

Hello, Thank you for the feedback. At Mondly, we offer high quality recordings and we only work with native professionals for all of our languages. We are more than happy to investigate your reports, please get in touch at [email protected] so we can sort out the issue you're having. Looking forward to hearing from you, Ioana, Customer Care

Response from MondlySep 13, 2021

Hello, thank you for your review. We appreciate and respect your feedback. At Mondly breaking down the language barrier between people matters to us, and it’s important to us that our learners have access to high-quality content at no charge. Language learners can access the following content for free: the first category, a conversation, and a vocabulary lesson; new lessons every day, so you can delve into habitual learning, weekly quizzes, and monthly challenges so you can test the progress that you're making. In regards to the paid content, there are a host of things that go into the pricing of our app, such as native voices, native translators, a large number of languages, and so on. We maintain high standards of excellence to offer one of the best language-learning experiences; however, we understand that each learner will make the best decision for their learning goals, preferences, and pocketbook. This is the main reason for which we regularly come up with discounted offers and promotions, so we can make Mondly accessible to language lovers around the globe. I do hope that you'll entrust us with your language learning journey. All the best from Mondly!