Ik ben als beginner tevreden over Mondly (Italiaans), maar heb een vraag over gemiste lessen omdat het mij niet duidelijk is.
Wanneer of hoe is het mogelijk om gemiste lessen alsnog in te halen?
Response from MondlyJun 18, 2024
Beste Alexandra,
Bedankt voor je review. We zijn blij te horen dat je tevreden bent over Mondly (Italiaans). Voor vragen over gemiste lessen en hoe je deze kunt inhalen, kun je contact opnemen met ons via [email protected]. We helpen je graag verder!
Met vriendelijke groet,
Andrea
Customer Service Team
JE
Jens
Hold jer langt væk
Hold jer langt væk
Jeg har haft betalt for et sprog kursus i et år og ville ikke forlænge det. Opsagt det 3 måneder før opsagde jeg det så det ikke blev betalt igen.
Hvad gjorde de så trækker for et år igen og 8 mails frem og tilbage = ingen penge retur og en masse undskyldninger fra dem.
Jeg måtte lave indsigelse i bank og få nyt bank kort
Tak for jeres dårlig service
Response from MondlyJun 18, 2024
Dear Jens,
Thank you for sharing your experience. We deeply regret the trouble you've had canceling your subscription.
When we investigated, we found an account under your name, but there was no active subscription with Mondly. You sent us a screenshot of a payment from Apple, but unfortunately, it didn't contain any information that could help us identify an active subscription with us.
We asked you to contact Apple directly, as they manage these payments. Without any actual proof of an active subscription with Mondly at the moment, Apple was the best way to understand the supposed payment.
We understand your frustration and apologize that we were unable to resolve this directly for you. Your feedback is important to us and helps us improve our service. If you have any more questions or need further assistance, please do not hesitate to contact us.
My best,
Andrea
Customer Service Team
SL
SM L.
Money grabbing service
It is very easy for children to subscribe without parental control.
I got a £9.99 payment and there is no clarity on how to cancel the subscription. Through various searches online I have deleted the account on my phone which should cancel the subscription but have not received a cancellation - termination of contract email. There’s no live chat support and I am not confident the support email works given I have emailed and now read many peoples poor experience.
This feels very manipulative and unnecessary Help would be appreciated to ensure I am not charged going forward
Response from MondlyJun 11, 2024
Dear SM London,
We are very sorry to hear about your experience and appreciate you bringing this to our attention.
To clarify, deleting an account does not automatically cancel a subscription. We want to ensure that your subscription is cancelled correctly, and you are not charged going forward.
Please contact our support team at [email protected] or through our contact page at https://www.mondly.com/contact. We have also reached out to you directly at the email provided, as we could not find your initial request. If you could please respond, we will assist you promptly.
We sincerely apologize for any frustration this has caused. We assure you that we do not take any payments without explicit consent, and our subscription process includes clear information about the terms. To help prevent unauthorized purchases by children, we recommend enabling parental controls on your device. This precaution is beneficial for any app. We value your feedback and will use it to improve our service.
Thank you for your patience and understanding. We look forward to resolving this matter for you promptly and ensuring a better experience in the future.
My best,
Andrea from Mondly
KA
Karin
Great Service
Great Service
HB
Hungry B.
Great app and even better customer service
The app is great both on the adult and kids platform. I have been learning Croatian and my son who was born in Croatia has been learning Spanish via the kids platform. The illustrations, the lessons and the amount of content has made using this app useful and enjoyable. The best part of Mondly is not the app however, it is the customer service. Efrain from the Mondly customer service center was helpful, patient and through in his assistance with my account. I hope more people use Mondly and expand their worldview.
AG
Andrey G.
Рекомендую
Рекомендую. Использую более года. Очень быстрая техническая поддержка при необходимости.
MI
Muhinda I.
Great customer service
Great customer service, that's what I can say. My premium subscription was cancelled accidentally, but it was only one e-mail away before the problem was solved.
Response from MondlyMay 20, 2024
Hi Muhinda, thank you for your kind words! We're thrilled to hear that our customer service team could resolve your issue quickly. Your satisfaction is our top priority, and we appreciate your support. If you have any other questions or need further assistance, please don't hesitate to reach out. Enjoy your premium subscription!
Andrea, Customer Care
TM
Torsten M.
Nach 320 Tagen funktionieren plötzlich…
Nach 320 Tagen funktionieren plötzlich die täglichen Lektionen nicht mehr. Die weiteren Programme haben zu einem großen Teil ebenfalls den Dienst eingestellt.
Die mangelhafte Spracherkennung wurde nach wenigen Wochen nicht mehr genutzt.
Insgesamt bin ich enttäuscht und habe heute den Vertrag gekündigt.
Response from MondlyMay 29, 2024
Hallo Torsten,
es tut uns echt leid zu hören, dass du nach 320 Tagen solche Probleme mit unseren täglichen Lektionen und Programmen hattest. Das ist wirklich nicht das, was wir für unsere Nutzer wollen.
Unser Support-Team steht immer zur Verfügung. Du kannst uns jederzeit unter [email protected] erreichen. Wir werden auch proaktiv auf dich zukommen, um persönlich bei der Fehlersuche zu helfen. Unser Ziel ist es, sicherzustellen, dass du unsere Dienste wieder voll und ganz genießen kannst, ohne Probleme.
Danke für dein Verständnis und deine Geduld. Wir schätzen dich als Kunden wirklich sehr und wollen sicherstellen, dass deine Erfahrung mit Mondly positiv ist.
Liebe Grüße,
Andrea
