Anna T.
Feedback on Return Shipping Policy
Hi, I am writing to express my regret regarding the return shipping policy for your products. While I appreciate the quality and craftsmanship of your items, I find the shipping costs associated with returns to be quite burdensome. As a new customer, I have always admired your commitment to excellence, but the expense involved in returning products has made it difficult for me to continue purchasing with confidence. I believe that offering a more accommodating return policy could enhance customer satisfaction and loyalty and the fact I pay 24.35 £ for the shipping is not fair for a order of 430£ of a return of 250 £( I don’t remember exactly, but still is wrong. I look forward to your thoughts on this matter, details about expenses that that you did not send by email, fully of the details received in base with the return, as long as you focus on the materials of the products and the advertising and marketing online, you should also consider this aspect as do many companies that even if they do not have headquarters in that country deals with this aspect. Thanks



