Monday SwimwearReviews of mondayswimwear.com

Really loved my Aruba one piece but after 6 months (use was about 2x p/month) it noticeably started falling apart which is so disappointing for a $200 suit. Also I have DDs and the size guide for the bikinis are just not correct. I ordered and returned 6 tops before I got one that kinda sorta fit. It was so stressful before my vacation. Sigh

I saw Monday Swimwear advertised on Instagram and thought I’d give them ago for my upcoming holiday. I purchased 2 bikini, 2 swimsuits and 2 cover ups. I felt amazing on my holiday in my lovely swimwear and have gone on to purchase another 2 bikinis for a weekend in Greece at the end of August. I have recommended Monday Swimwear to all my friends after the amount of friends commented on my swimwear.

I had a really positive experience with Monday Swimwear’s customer service. I accidentally returned one of the bikini sets I intended to keep after placing a large order to try different styles and sizes. I reached out, and the team was incredibly responsive, coordinated with the store to help locate the item, and kept me updated throughout the process. I was able to pick it up, and everything was resolved smoothly. Mistakes happen, so I really appreciated how kind, communicative, and helpful everyone was. Great customer service from start to finish!

I purchased a bikini and the matching cover-up (pareo). I wore them once, hand-washed them carefully, and let them air dry indoors. The next day, the cover-up had faded to a completely different color than the bikini. I contacted customer service. Having run my own e-commerce business, I understand that defective products can occasionally happen. However, instead of offering a solution, they told me it was normal for the colors not to match because the items are made from different fabrics. I even sent them before-and-after photos showing that, before wearing and washing the set, the bikini and cover-up were a perfect color match. Despite this clear evidence, they simply repeated the same explanation. I cannot recommend this brand. The price is extremely high for such poor quality, and the customer service was equally disappointing.

Love the swimwear and have purchased many times. Customer Service have always been responsive too. I am a loyal customer. Sadly UK shipping seems to have changed due to DHL changing. Pls be aware returns are by DHL Express outlets but return can be booked for collection from your home however this is not easy navigation and it took a while for me to figure it out eventually. Customer Services did help. Many outlets for Express in UK are scarce at the moment due to WH Smith being taken over (they generally no longer accept DHL) leaving a scattering of express locations all of which if you are unlucky like me mean a 20/30 minute drive each way. Spent a lot of time figuring out how to return on the DHL website, in the end - 'set import country to UK' (top right hand corner) and go down to navigation at bottom of same page to 'contact us'. On that page is a selection for 'arrange a collection' where the Waybill details can be entered. Shame because it's a DHL issue not a Monday issue. Hope this helps anyone else!

I had some issues with the shipping timeline and a misunderstanding of the return policy but the customer service team was understanding and worked with me! I so appreciate their help

I would give zero stars if I could. I placed an order for over $2,000 worth of swimwear (more than 20 pieces) because I was preparing for a vacation and needed multiple sizes to try on. I also paid an additional $50 for expedited delivery so everything would arrive before I left. Instead, my package arrived containing exactly one bikini bottom. To make matters worse, I specifically declined the optional shipping protection during checkout, but it was somehow added back into my order anyway, costing me an additional $70. I contacted customer service immediately and asked for a refund for the unwanted shipping protection, but they refused. Communicating with Monday Swimwear was incredibly frustrating because they only offer support through email. There is no phone number to call, so every response takes days. It took them an entire week just to investigate what happened. Their initial response was to ask me to confirm an address so they could resend the missing items. By that point, I had already returned home from my vacation. I explained that I no longer wanted the order, that I would return the single bikini bottom they sent, and that I wanted a full refund. Only after I requested a refund did they suddenly change their position. Instead of honoring the refund, they told me that because of the size of my order they could not refund me and that I needed to file a shipping claim. This makes absolutely no sense. I even sent them a photo of the package showing it was a small mailer weighing less than one pound, which is physically incapable of containing more than 20 swimwear items. The shipping label itself clearly shows the package weight. As the retailer, they accepted my payment, failed to deliver my order, and then tried to shift the burden onto me instead of making the situation right. I paid for expedited shipping, missed having the swimsuits for my vacation, wasted countless hours dealing with email support, and still had to fight just to get my money back. This is some of the worst customer service I’ve ever experienced. For a company selling premium-priced swimwear, I expected them to stand behind their orders and take care of their customers when something went wrong. Instead, I was left without my order, out thousands of dollars during the dispute, and treated as though this was somehow my responsibility. I will never order from Monday Swimwear again and cannot recommend them based on my experience.

I missed the return window because I was traveling, and had bought multiple sizes and styles to try on as a gift to myself for my birthday. They were so helpful and quick with their responses, and offered me a one time exception to extend the return window so I could return all the unworn items. I’m so grateful! It was a wholly positive experience.