mommesilk.comReviews of mommesilk.com

Ordered silk pillowcases and a silk turban in the sale and got a free silk scrunchie. Very happy with the quality, real silk and packaged really well. Was also very happy with customer service, they were really quick and helpful as had an issue with the courier. Would buy from them again.

I ordered two envelope pillowcases. Good quality and well made. Colour bright coffee was nice, the only thing was they took longer than expected to arrive, and the presentation boxes the cases came in were damaged, so could not give as a gift. The label states 100% silk, they feel like silk but they don’t have the smell of silk like my other pillowcases have. Overall good value for money.

J'ai acheté un pyjama. Le colis est arrivé abimé, ainsi que son contenu. Le service client a été formidable: à l'écoute et réactif. Ils ont procédé au renvoi d'un nouveau produit. J'ai juste eu à renvoyer le produit. Merci

Mommesilk comforters are really comfortable and great quality! We enjoy them and continue having them all the time!

When I was in China 10 years ago I regretted not having purchased a silk comforter. I have been searching for one of similar quality ever since. On Saturday I ran across Mommesilk. By Sunday I had ordered a summer comforter. By Wednesday it was in my hands. The packaging was such as I have never seen, exquisitely packaged. I aired it out for two days and last night slept with it. It was like sleeping among the clouds. I tend to run hot at night, but Mommesilk's comforter managed to keep me at a comfortable sleeping temperature. If you are debating whether to purchase one of their products. DO NOT HESITATE! (And I almost NEVER write reviews.)

Edit: Customer service contacted me after seeing my review and very kindly offered me a refund of my postage costs as well as an apology. I'm still waiting to receive my order but hoping it will be lovely once it arrives! Although my product ordered (silk pillowcase with hidden zipper) hasn't yet organised, I wasn't impressed with the customer service at Mommesilk. Nowhere on the site did it state products were shipped from China. Under FAQs it says the products are made in China, but I, perhaps naively, assumed that was it was a UK website the products would be in stock in the UK and shipped from the UK. When I found out that products are shipped from China I wasn't very pleased as I'm trying to reduce my carbon footprint, and wouldn't have ordered had I known this. I mentioned this in an email to customer service and said that perhaps they should include this information on the site. The response I received was this, which I felt was rather rude: "Thanks for your reply. That doesn't matter. Products shipped from CN was stated on our website. We have many returned customered from UK. But anyway, thanks for your inquiry." As the customer, it actually DOES matter to me, and I don't appreciate being talked down to and my concerns minimised. As a result, I sadly don't think I'll be ordering from here again or recommending the company to friends and family.

On this occasion I bought the silk pillowcase with hidden zipper. Excellent quality merchandise and customer service. We’ll done! Highly recommend. Jules Ferrigno

I ordered a silk chemise for my niece to wear while getting ready for her wedding. I received the wrong size but was given the return shipping address and assured I’d receive the replacement in time. My niece received the replacement and said the chemise is perfect. Thank you for your quick responses, great resolution, and quality product.