Taina A.
First time buyer
First time buyer. Ensured by email that if I placed my order before the Dec. 2nd deadline I would receive my order for Christmas. It is Dec 20th, have not received confirmation my order has been shipped (to Canada) They do not respond to email, voicemail, and they do not answer the phone during business hours. BUYER BEWARE! Very bad customer service! I am now concerned about the quality of product I have ordered. I hope I have not been taken. Will update UPDATE: I received my order on December 31st. I am very pleased with the quality of the product. I would purchase again and would make sure in advance of any busy season. I changed my rating from 1 to 4
Response from Moments EngravedDec 23, 2019
Thank you so much for reaching out. Due to an influx of holiday orders, we have been behind on getting back to everyone but our customer support team is working 18 hours to get back to everyone. It is also currently December 23rd and we have express shipped as many orders as possible to make it by Christmas!