Moments EngravedReviews of momentsengraved.com

I just received an email from Moments Engraved to write a good review & receive a promo code for money off another order. Unfortunately, I am unable to do that since I haven’t received my order from December 2nd. Customer Service can’t even tell me where my order is in production but are able to say how backed up there are with apologies galore . I might add they were quick to charge my credit card immediately as well. Very disappointed and do not recommend ordering.

This was the worst experience I ever had with something purchased online. I ordered it for Christmas for my son for his first new home December 5 and received it January 11. The name Smith was misspelled Smiith. They said that’s the way I ordered it but I sent them numerous emails making sure the name Smith was on it. Very vague responses. They will not replace it and said it is my fault. Did they think my address and credit card was spelled Smiith and would question it? No! I am out $75.00 for a sign that is useless and I could have recommended them to my fellow nurses. So upset and disappointed! Would stay away from this company!!!!!

Well, I wish I had seen the reviews currently posted regarding the poor service, lack of response and overall inability to fulfill orders taken, when money was received. Two orders placed 12/9/2019 - with no notation anywhere online that the orders would not be delivered by Christmas. Email 12/15/19 noting nothing to be expected until at least 4 weeks. Here we are beyond 4 weeks, and still no deliveries. No response to emails or vmails.

Cannot trust! Here is a copy of letter sent out by the CEO showing how they are attempting to buy positive reviews! Thank you for being a Valued Customer. At Moments Engraved, we put customer satisfaction as our Number 1 Priority. Unfortunately, in the last couple of months, we have received a massive surge in demand for our products, and although it pains me to say this, We could not deliver to a few customers in time for Christmas. This has led to a few very Angry Customers ( Out of tens of thousands of happy ones ). To go on, we've received a few negative reviews on sites such as Trust Pilot and a few others and while we have righted Almost all of these situations, the reviews have not been removed. Not only has this pained me deeply but it's left me with a renewed energy to ensure this never happens again. Although we can't change what has happened, as a company we have learned many lessons and we will promise to work harder every day to keep 100% of our customers happy. And that leaves me to the second part of my appeal. If you have been happy with our products and you feel we are a genuine company, I humbly request you visit this site and leave us a genuine and honest review ( Click Here To Write Review ) Then, just send a screenshot to our customer service and we will send you a $20 Gift Card Voucher as our way of saying... We Appreciate You and thank you for helping us during these tough times. Once again, We hope you have had a wonderful Christmas and a Happy New Year. Regards JB CEO | Moments Engraved So you can see that through dishonest business practices they are asking to get a positive review in return for a 20.00 gift card. Rest assured that the negative reviews are genuine and the positive ones may have been paid for.

I have never received my order! I will be happy to make an adjustment in my comments if you expedite my order. Otherwise, please refund my money.

Oh my goodness! I have no further words then "I HOPE THAT PEOPLE LOOK AT CUSTOMER SERVICE AND REVIEWS PRIOR TO PURCHASE" If the company had been honest and up front about their overwhelming response and inability to fill the orders as promised they would be in a better place. I was informed that my gift would be delivered before Christmas because I had placed it well before the deadline of Dec.2. The Sign was received on January 8th DAMAGED/BENT, This was a gift and they don't live close so I can not check the quality. My friends said they were able to easily bend it straight Now I am thinking after reading the reviews that it may be a piece of trash instead of a piece of art. Definitely wont reorder no matter what the discount.

I received my order for three Split letter signs and was sorely disappointed in the quality of the flimsy metal.The advertising shows a sign being surfaced with an angle grinder. In reality the metal was so thin that I was embarrassed to give these as gifts! This is truly false advertising! Also, these were ordered around November 30th and were not received until January 7th.The delay supposedly was caused by "an act of God" or something like that. I will not use the proffered Gift Certificate that was sent by way as an apology because I would never be able to use it!

My experience is stated as such. I over paid for a purchase a 10 days before Thanksgiving for a Christmas Present. I was okay with paying more for this being a christmas present insured delivery by Christmas. Was sent an email ,also seen posted on there website, ads on facebook and also when you called the company and got their voicemail stated several times that if you make your purchase before December 4th we will ensure your delivery by Christmas. Well that didnt happen. I dod not recieve word of delivery till after the 1st of the year.