Moments EngravedReviews of momentsengraved.com

UPDATE!!!!!!! I finally received the product....WRONG NAME... Cant call them no number can only email and they don't care.....STAY AWAY FROM THIS COMPANY.....only reason I gave one star is you cant give ZERO

I delayed writing this review, hoping my order would arrive so I could review the actual product. I placed my order and it was confirmed on Dec. 3, 2019. My credit card was also charged the same day. Today is Jan.20, 2020 and I still have not received my order. It was meant as a Christmas for my daughter and son-in-law. I expected it might not arrive in time for Christmas as I did not check the processing time before ordering, however I did try checking on my order a couple times before finally receiving a response at the end of Dec. that my order was in production. I have not received any further update regarding shipment or expected delivery. This has been a very unsatisfactory experience! I will be happy to update my review if I receive my product. At this point I would not recommend doing business with Moments Engraved! Kathy B. UPDATE: I received my order on 1-28-20. The item is very nice and as ordered. I will not be placing any further orders with this company. Communication was not very good in my opinion. Had to contact them several times and only received response after negative review.

I have a feeling all of these good customer satisfaction reviews are fake... I have been waiting 2 months for my order and when ever I get a reply it’s very robotic. I wouldn’t buy here again...

The worst customer service. Not only very late but not what I ordered. They refuse to honor the 100% guarantee satisfaction. Very unconcerned. DO NOT BUY FROM THEM. They will not be helpful.

Please stay away from this company. They have horrible customer service with no sense of urgency to assisting with your order. I originally had a confirmed order on 12/3/2019. It is now over 6 weeks later 1/16/2020 and I do not have anything yet. I’ve tried to communicate via email, their messaging through the website and FB. They never gave me an updated shipment date or status. The only response given was vague and general. I would give zero stars at this point if it were possible. To add to this I received a “VIP” email soliciting me to give them a positive review on Trust Pilot in return for a gift card for a future purchase. That is unbelievable and horrible business practice! Maybe they should do a little research and see who actually received the product they ordered before sending that email. I’m very angry and upset by this company. Totally disappointed and unsatisfied!

I HAVE NEVER EXPERIENCED SUCH RIDICULOUS CUSTOMER SERVICE. My order arrived late. It was guaranteed before Christmas because I ordered before Dec 2. It was a Christmas gift that I therefore was not able to give. Their customer service Department just said "sorry", and did nothing about it. No accountability was unacceptable. I contacted their customer service department 15 times via email, 10 times via FB, 5 times via Instagram, and 5 times by phone. asked to speak to a manager at least 5 times. Their front line staff refused to let me speak to a manager, and/or ignored my messages. Had I known that their company would be like this, I would have NEVER purchased a product from them. I want others not to be fooled. Their company is unbelievable and the customer service has been horrid.

I placed my order on Dec. 5th, plenty of time before giving as a Christmas gift... I got it yesterday...Jan 15th! I was notified only a week before Christmas that it wouldn't be on time but no indication of just when it would be arriving. Worse than that I received a request 3 days ago wanting me to write a raving review about a product I hadn't even received yet. Very, very disappointing communication, service and product.

Firstly Have to say I am happy with the sign, but delivery was guaranteed for before Xmas but did not receive until 3/1/20 and import charges of £17.28 of which there is no mention of this in their delivery charges.I emailed twice to which there was no reply.As this was a Xmas present for someone I find this totally unexceptionable.Would think twice before buying from them.