Moments EngravedReviews of momentsengraved.com

I ordered 3 items as Christmas gifts in early December with no indication that they would not arrive in time for Christmas. Now, 8 weeks after ordering, my final item has STILL not been shipped and I am getting no response to my repeated emails requesting status. As others have commented, there was no delay in charging me for the items - also based upon feedback, I need to check on the quality of those items that were received. All I can say is "Buyer Beware!"

1 star for the awful customer service. 1 monogram came out great, the other looks terrible and was different from my preview. I asked for the proper replacement or a refund and have had nothing but the run around with "Angelie." They refuse to offer decent customer service and do all they can to pass the buck to the " manufacturer." Not one phone number to call or supervisors/ managers to speak to. I'm just stuck with the very unhelpful and opinionated Angelie.

Company made the wrong monogram and refuses to make the product I purchased.

It would seem we are all having the same problem. I ordered a piece on dec. 3rd for my daughters wedding on Jan 18. I still have not received it and today is Jan 29. No phone contact and the person, Angelie, on email will not put me in touch with a manager. They didn’t waste any time charging my credit card. I WILL NEVER USE THEM AGAIN AND WOULD RECOMMEND AGAINST USING THEM TO EVERYONE I KNOW.

DO NOT USE THIS COMPANY. I don’t have the item ordered as they tried to charge me twice for delivery. They are refusing to refund my money as UPS has the item and does not return it them. They are trying to say it is my problem and not theirs.

This company spews lies. They lied about their Christmas guarantee. They lied about the "flood" that damaged their products (even though they claim their products have a 2 lifetime guarantee... or is that a lie too?) And now they've mass emailed customers begging for a good review, to essentially spread more lies. DO NOT BUY!!! Will NEVER recommend. I'm sorry I bought from them in the first place.

Absolutely horrible customer service. This was evident when I contacted Moments Engraved about the finished product delivered to me. I begged for a phone call from them to better explain the problem and was told their phones were not currently working (despite them having a voicemail at an 800 number). They only want to deal with customers via text and email. I even sent in pictures of my item and the computer generated "preview" and pointed out the issues. They saw nothing wrong and were completely unwilling to do anything to remedy the situation. There are plenty of other metal wall-hanging companies out there and those will get my business from this point on.

After the horrible experience I've had with this joke of a company I've received another email crying that they've received too many poor reviews on this site and they are now pleading for good reviews... I thought I'd share my true experience with this company: Like most reviews on here i placed my order on Nov. 24 with a "guarentee" that if my order was placed before Dec. 2 it was guaranteed to be delivered before Christmas. I wrote to them on Dec. 2 informing them that I still had not received an email about shipping. I wrote to them again on Dec. 20 stating the same thing to which they told me my product was still in production, but "orders placed before Dec 2 are guaranteed to be delivered before Christmas". On the 17th they also sent out a mass email ensuring anyone who ordered before the 2nd will get their order before Christmas. I wrote to them again on the 23 and the 24 and still they said it was to be delivered before Christmas. The holiday came and went and I, along with many other angry, gift-less customers did not receive their order with this "christmas guarantee". They then went on to sell me this lie that my sign was damaged in a flood. 1. Why was i only informed AFTER you failed on your promise and 2. How can a product that has a 2 LIFETIME GUARANTEE get damaged by a flood. If I had been informed a week or whenever BEFORE Christmas that they had too many orders and that they would not be able to deliver it on time then fine. But I was continually LIED to and led on with this fake guarentee that meant nothing. Here's some business advice: own up to the fact that you lied and failed on your promise. And do not mass email customers begging for good reviews. The bad reviews were honest, don't let these new reviews cover up that fact that is company is a scam and a joke.