Moments EngravedReviews of momentsengraved.com

This place is a fraud after 90 days I still have not received my order. I asked for a refund and I can not get a response. They no longer have a phone number listed to call them and everyone is blocked from posting on there face book page. I also had my email, facebook and bank account that I paid for the product with all hacked. Dont waist your time or money with them.

This is what I wrote to the company. Don't buy from them "Hi. I am writing to say how deeply upset I am with your company. After my order I was supposed to get a notification when it was shipped. Never happened. I paid $19.99 shipping and my package was sent COD. The nearest FedEx store close to me is a 5 hour round trip. They will not release my package until I go in and pay due to covid. If I had know it was a scam and I had to pay shipping twice plus now a day off work to pay someone to take me to Fedex I would have never ordered from your company. I haven't even seen my sign yet and I already have a bad taste in my mouth about it. Now I know why you are closing. Its very upsetting I took today off work to accept the package. Now I have to take another one off just to get the package due to double shipping. By the time I actually am able to get it, its gonna cost me way more than I paid for the sign. Very disappointed."

DO NOT BUY! Purchased the Nautical Compass Monogram June 2020, the font/letter width size, for our last name K**Z and EST 2020 was easily 1/8 the example size and the piece does not look uniform. The website example looks bold. In addition it was received damaged, or with a factory flaw, see bent W on the left side. This was a wedding for my sons. Anyone that see's it says what's wrong with the font and the bent "W"? We thought no problem after all it says right there on the web site "30 Day Money Back Guarantee" turns out that's not true! See response from Angelie: "Final products may vary in color, finish, size, or other features. Please do refer to our Terms of Services on the website for more information. Thanks, Angelie Moments Engraved Support" After asking for a refund, her final response was basically NO and our emails are now ignored. Mistakes happen, ture customer service is defined as how you resolve the mistakes.

Terrible company, so disappointed! I ordered the tree of life heart shaped custom. As advertised on their website the font was nice, however when I received my item it was in a stencil font which looks absolutely HORRIBLE. When I reached out to them by email sending a picture of what I received and what they are advertising on their website. Here are some of the responses I got. Which included a picture of someone (from their customer reviews) holding the item I had ordered with a different saying. Sorry can’t include the photo Thank you for reaching out. This is Angelie, and I am still checking on the email you sent with us as mentioned. Please check the photo attached showing the sign with the same lettering as yours. I'm sorry if we didn't meet your expectations but it was made correctly. Hello, Yes, I understand. The fonts used may vary. We are proud of our products and reference material and manufacturing techniques throughout the website. Steel specifications, product composition, and manufacturing techniques vary by product and may change over time without notice. Final products may vary im color, finish, size , or other features. Thanks, Angelie I’m not asking for a refund, I just want it replaced and to have the same as they advertised. They have stopped responding to my emails so I’ll find everywhere I can to write a bad review!!

I ordered 2 items. 1 was perfect. However, the Mr & Mrs sign was not. The font of the requested surname was finished in a stencil style font and not as per the adverts (and photos) on their website. This looks totally out of place as it does not match the font that the Mr and Mrs is written in. When I queried this, I was told this is the new style font and no refunds or replacements can be issued. Disgusted with their attitude. This is not what I ordered. For this reason, I will not order anything from them again.

Totally disgusted by this company. Our order did arrive but not the best quality. Even worse , a few days after delivery we received an invoice from FedEx for admin and customs charge £31.62. When you contact FedEx they will tell you they have this problem every time because Memories Engraved do not let you know that this applies on deliveries to the U.K. You need to look at the small print even though they know what the charge will be. Sign of a poor company when they remove and stop you from giving an honest review on their own site. Don’t buy. You will now see that I have had a reply following my review. Before writing my review I looked at others that were still available to see and many had complaints about the 30% extra charge if you order from this company from customs In the U.K. You will only get this invoice after goods are delivered and if you’ve ordered of Facebook you won’t know about the charge. If you say anything about it they will delete your comment and then block you from messaging them. Please read many other Trustpilot reviews of this company to see that it is true. This is not open honest business as I know it. Don’t buy

Horrible company! Product takes forever to get and then the product looks like crap. I ordered a sign with my last name, "Smith" and the "S" doesn't even look like an "S". I emailed them and asked them what kind of "S" that is and they said it's their "S" that they use. I can't hang it looking like that so it's just a huge waste of money sitting in my garage. They ignore my emails now and they won't let me write an honest review on their website which is always a red flag. They obviously are fake reviews if they don't let everyone post reviews. Stay away from them!

I ordered a product from them end of April for a May 15th Birthday gift. Received a call from FEDEX that my product would deliver on a certain day and when it didn't I contacted FEDEX and they asked me to pay duties and taxes....I proceed to give my MC card number for duties and taxes and asked the FEDEX Customer service when the parcel would deliver. He checked and said sorry the package was sent back to the supplier as they did not supply FEDEX with my telephone number. I contacted Moments engraved to rectif.y the situation, and you can't speak to anyone and the customer service has replied to every email with I will get back to you when I have an update which has been for 6 weeks. Its a scam don;t waste your time or money. My issue is now in the handsd of the credit card company as I was charged for a product I never received.