Moments EngravedReviews of momentsengraved.com

I am still waiting on my order and yes it was for a Christmas gift and now I have none. I read that I am not alone. I am also complaining to FB for letting them advertise on FB. I will be contacting BBB in their state. Such a bad company with false promises and will not respond by email!!!

Most DISHONEST company I have ever dealt with. Before ordering late November I queried if there was time to order and get it by Christmas in Australia. I specifically added if in doubt let me know. I was assured it would arrive and I would receive an email upon item being shipped. No email. 10th December I again queried if it was still on track to arrive and was assured again that it would. 20th December I messaged that still no email and it would now be impossible for me to receive before Xmas so would like to cancel and be reimbursed. Lots of messages saying they were ewaiting to hear back from management and from the manufacturer and would get back to me when they did. They are constantly stonewalling for time and have no intention of refunding. I have now contacted my bank and have began proceedings for a transaction dispute based on no product received. I am so angry and disappointed at this company's dishonesty and blatant disregard for their responsibilities. As this was a Xmas gift they have left me out of pocket and honestly have ruined my Xmas. All they had to do was be honest in their ability to get it made and posted by Xmas. UPDATE As I kept asking where my refund was they actually blocked me on Facebook and Messenger effectively cutting off all communication as Emails continue to go unanswered. I finally received a shipping notice and the gift I need for Xmas day will be here on the 3rd January. What good is that? UPDATE Now this company is offering $20 for a positive review here on Trustpilot as they are concerned about the amount of bad reviews they have received. Buying reviews! This company has NO ETHICS at all.

I ordered a product on November 25 and have not received it yet. I have sent emails, txts and Kent voice messages to inquire when I can expect my order. Still no response!! So far not happy at all with this company.

Wring item arrived, once I contacted them they said their website is confusing and they are rebuilding it! I tried to sort the problem but the best they could do was a 20% discount if I reordered on a $160 item. Their competitors presision arts America made me a new item for $80!! The customer care from Moments Engraved is very very poor!! Don't use this company use Presision Arts USA same item LESS THAN HALF PRICE

Supposed to come in box arrived in a bit of loose cardboard that the product had fallen out of and been damaged. They have refused to give me my money back despite providing photographic evidence. Their product is not fit for purpose!! Please share as they keep removing my comments so they can keep on ripping people off. I also explained that i had ordered it because my husband was very ill and I was going to put them ( being his first and last name) on the wall in memory of him but they couldn’t care less.