momence.com Reviews | Read Customer Reviews of momence.com

momence.com Reviews | Read Customer Reviews of momence.com

momence.com reviews

375 approved reviews, newest moderated first

Amielle
Sep 17, 2026
Great feedback
Great feedback, all my questions were answered!
Response from momence.comOct 8, 2026
Thank you, Amielle! We’re glad the team answered all the questions and provided helpful guidance. We appreciate the feedback!
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Shardy Z.
Sep 11, 2026
always great customer service
always great customer service - problems quickly resolved (not that I've had many issues) really easy to use software for my yoga classes. Love momence
Response from momence.comSep 14, 2026
Thank you so much for your lovely feedback! We’re really happy to hear that you’ve had such a positive experience with our Support Team and that you’re finding Momence easy to use for your yoga classes. We really appreciate your support and are so glad to have you as part of the Momence community!
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Ashley E B.
Sep 10, 2026
Do not use Momence.
I paid approximately C$3,600 in subscription fees in 2025 alone, but Momence ultimately created more work for my small business, not less. Customers paid for courses but did not appear in class rosters, and the issue continued for nearly two months. I was passed between numerous support representatives, repeatedly asked for information I had already provided, and STILL have unresolved tickets marked as resolved. Momence also began cancelling my account without my confirmation and later wanted to charge me more simply to show the correct rented studio addresses in booking confirmations. I submitted a formal complaint requesting an independent review, a meaningful written response, and a refund. That has yet to happen. Other than reversing the cancellation, the issues remained unanswered. I eventually moved my website and registration elsewhere. For a platform charging premium fees, this level of service and support was unacceptable.
Response from momence.comSep 14, 2026
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your experience with Momence fell short of expectations, particularly with the issues you experienced and the time it took to get them resolved. We understand how frustrating this must have been, especially for a small business, and we appreciate you bringing these concerns to our attention. We’re also sorry that you felt your complaint was not handled as expected. We take feedback like this seriously and will make sure your experience is shared with the relevant teams so we can continue to improve our support and processes. We’re sorry to see you leave Momence and wish you and your business all the best.
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HANNAH O.
Sep 10, 2026
Sal and Cassie both assisted me with an…
Sal and Cassie both assisted me with an issue I was having with logging in and worked with me to resolve the problem as quickly as possible. Much appreciated
Response from momence.comSep 14, 2026
Thank you for your kind feedback! We’re so glad to hear that Sal and Cassie were able to help you with your login issue and get everything resolved quickly. We’ll be sure to share your feedback with them.
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Iamyogaoc
Sep 8, 2026
showed exactly where the issue started…
showed exactly where the issue started who started it and how to resolve it immediately
Response from momence.comSep 10, 2026
Thank you for your review! We’re glad the issue was clearly identified and resolved right away.
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Therese B.
Sep 2, 2026
Luis was super helpful and efficient
Luis was super helpful and efficient! they helped me solve my problem with barely any waiting time in between questions.
Response from momence.comSep 10, 2026
Thank you for sharing your experience! We’re glad Luis provided quick and efficient support with minimal wait time.
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Respiro
Aug 20, 2026
efficient and clear
efficient and clear excellent support
Response from momence.comAug 31, 2026
We're so happy to hear that you're enjoying Momence and have had a positive experience with our Support team.
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carolina de L.
Aug 19, 2026
Ian and Cassie are simply the best
Ian and Cassie are simply the best! They’re incredibly patient, helpful, and always take the time to make sure everything is fully resolved. I really appreciate their support!
Response from momence.comAug 31, 2026
Thanks so much for the kind words! We're glad to hear its been such a helpful experience.
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