Elle
Not well made and poor customer service
While the rings are beautiful they are not very well made, the marquise stones are not set in very well (held in with only 2 claws so are already loose and will fall out very easily). Also very poor customer service. We contacted them to discuss ring sizes, sent lots of pictures back and fourth with their ring sizer on my hand and knuckle and they recommend a size for me. Bought that size which turned out to be far too small but they refused to exchange without a large fee, despite the size being the one they told us to buy! It's a shame because I really fell in love with the look of the rings but just they just don't live up to expectations.
Response from MollyJewelryUSMar 2, 2026
Hi Elle, we’re truly sorry to hear that you’re disappointed, especially after falling in love with the design. That means a lot to us, and we never want the final experience to feel this way. We take concerns about stone security and sizing very seriously. Marquise stones are typically set to balance security and appearance, but they should never feel loose. We would absolutely like the opportunity to review this for you. Regarding sizing, we always try our best to recommend based on the photos and measurements provided, but we understand how frustrating it is when the final fit isn’t right. Unfortunately, we’re unable to locate your order based on this review. Could you please reach out to us at [email protected] with your order number? We would truly appreciate the chance to look into this properly and work toward a fair solution for you. Thank you for your honest feedback. It helps us improve, and we genuinely hope to make this right.