Molekule, Inc.Reviews of molekule.com

TERRIBLE customer service. My air mini was purchased 3 years ago and just died out of no where. When I reached out to customer service about possibly replacing or repairing it they told me I no longer had warranty so I would just have to buy a new one. “I’m sorry there’s nothing I can do for you” joel, a “supervisor” said to me. These devices run minimum $400, how do they not have some type of repair option? Or even a team that can assist and analyze a problem within the device? No he simply said it’s not something that they offer and I would “simply” just have to buy another one. Absolutely terrible service & company. Never buying from them again.

100% HORRIBLE CUSTOMER SERVICE! AS A COMPANY OWNER, I GIVE THE RECOMMENDATION TO FULLY AVOID THIS COMPANY. MUCH BETTER OFF GOING WITH THE MEDIFY AIR MA-125 TO BE EXACT.

I became a Molekule customer in 2019; despite the negative assessments from various consumer research publications, I thought the CEO's rebuttals were reasonable and, of course, the aesthetic value was unmatched. Now, five years later, not only did my first Molekule, an Air, fail multiple times, and require replacement, but my Air Pro also incurred a fatal error—but, I was informed, was out of warranty. (I only purchased it three years ago.) I was offered a 20% discount on a refurbished Molekule. Instead, I bought a Dyson, and I'll never be buying another Molekule again. I encourage anyone else considering a purifier to stay away, too.

First it took a month to receive the unit. After the first replacement filter, the unit stopped working. The unit was only a few months old. Molekule simply sent another filter and when the unit still did not operate finally agreed to take the unit back. I had to purchase a box to return the unit. It was my understanding I was getting a new unit. What I received what a refurbished unit. I paid just about a thousand dollars for this unit and received a refurbished unit rather than a new replacement. If I had purchased an appliance anywhere else and returned said appliance, I would get a new replacement. Molekule only sends you an old unit with problems that they allegedly corrected. Seems to me it will only be a matter of time before a refurbished unit fails. Secondly, the new unit did not filter air any better than any other air filtration system on the market. Other brands sell at greatly reduced prices from the pricey thousand dollar units of Molekule. The company answers emails, but all they ever say is sorry, but this is the deal, take your refurbished unit as a new replacement is not our policy. BUYER BEWARE, DO NOT BUY A MOLEKULE, YOU ARE WASTING YOUR MONEY!

Bought a purifier in the U.K. and now been told I can’t buy replacement filters and they don’t know when they’ll be available in U.K. They misled me into buying a purifier , appalling company

The HUGE problem with Molekule is they only serve US customers. If you have moved to Europe from the US and have a Molekule they refuse to honour the subscription service for replacement filters. So your only choice is to buy super expensive filters from third party sellers on Amazon. It isn't difficult to ship to Europe from the US, but they refuse to do so, thus ending a lot of original loyal customers. At the height of their popularity both the air purifiers and filters were available to buy on their UK website, however recently they have since removed all their products. Instead there is a link on their website that directs you to buy from Amazon sellers where there is no authentication whether they are official sellers of Molekule, are selling genuine products, and no regulation on prices. Basically they are selling them for nearly double the price of a replacement filter bought in the US. £150+ every 6 months for a Peco filter is a ridiculous cost, not including the other carbon filter cost which needs replacing every 3 months. For this price I could actually buy 2 Levoit air purifiers every year, which I may as well do so and get rid of the Molekule. It is very telling they are no longer selling their products to the UK market because there are clearly much better and more cost efficient air purifiers out there.

I received the product and tried to get it set up to no avail. This is the e-mail I sent to their customer service: To Whom It May Concern: You cannot imagine how disappointed I am with your product. Not only would it not connect to the WiFi, but it also, each time, showed an error message that stated there was no filter. Calling customer service compounded the frustration level that I was experiencing. I had to repeat myself a various number of times and I had to ask the person on the other end to repeat herself time after time being that English was obviously her second language. She did nothing more than I had done each time I tried to connect the machine to the WiFi. It was a total waste of my time. A VERY good friend and colleague (a physician as well) highly recommended the Molekule to me, but after this experience, I cannot imagine trying this again. If, after over an hour of frustration, there was no connection available and a constant "no filter" error, I cannot imagine putting myself or any of my patients through that agony. I would have been a good source of referrals had the product met my expectations. Most of my practice deals with environmental toxins and I am fully aware of the impact that they have on our health and well-being. I will need to do further research to see who TRULY has a good product. I tried writing a review on your website and it would not allow it to go through so I would imagine that, once anything less than 5 stars is selected, your software doesn't allow an honest review. I wish that there had been a better way to remedy this situation. Sincerely, Dr. Richard....................

This is the worst air purifier on the planet. Kept breaking down and finally threw it in the trash. You cannot even change a filter without it breaking down. They would not refund my money, only offer another defective product. There are far better choices and less expensive on the market.