Molekule, Inc.Reviews of molekule.com

The HUGE problem with Molekule is they only serve US customers. If you have moved to Europe from the US and have a Molekule they refuse to honour the subscription service for replacement filters. So your only choice is to buy super expensive filters from third party sellers on Amazon. It isn't difficult to ship to Europe from the US, but they refuse to do so, thus ending a lot of original loyal customers. At the height of their popularity both the air purifiers and filters were available to buy on their UK website, however recently they have since removed all their products. Instead there is a link on their website that directs you to buy from Amazon sellers where there is no authentication whether they are official sellers of Molekule, are selling genuine products, and no regulation on prices. Basically they are selling them for nearly double the price of a replacement filter bought in the US. £150+ every 6 months for a Peco filter is a ridiculous cost, not including the other carbon filter cost which needs replacing every 3 months. For this price I could actually buy 2 Levoit air purifiers every year, which I may as well do so and get rid of the Molekule. It is very telling they are no longer selling their products to the UK market because there are clearly much better and more cost efficient air purifiers out there.

Personally, I say 50/50. I bought two devices, the Air and the MiniAir+. The Air has worked correctly right out of the box without issue. Don't get me wrong, these machines do a tremendous job...when it works. The Air is a champ, the MiniAir+ is a piece of junk. Whoever their manufacturer is on this product, is killing their brand. Out of the box it has never operated correctly. When I contact their customer support...Let me put it like this, I suspect their tactic is to frustrate you until you hang-up. Otherwise, you are asking me to accept that there are people in this world THAT dumb. They close a work ticket before the problem is solved, probably for their in-house stats or whatever other excuse. But as such, you never get to continue discussing a problem you are having, you start from scratch with every phone call. And that is IFFF you can ever get a technical support person on the phone. Once they know who you are, and that you have a problem they cant fix, they never take your phone call, you stay on an indefinite hold listening to looped hold music. This may be a good product in some regards, but overall, save your money. Its a crap shoot. If you get a good one, lucky! If you get a bad one, good luck trying to resolve the issue. I have one great working one and the other is a $500 paperweight.