Ruth S.
Molekule Took Care of Me . . .
The other reviews are "spot on!" Molekule makes a product that does not last. However, I had a better result than others when dealing with the company: This is my second Molekule purifier to go "belly up" within four years. My first purifier was replaced under warranty. Unfortunately, this purifier was out of warranty. I contacted customer support. The patient representative did everything to help me to reset the purifier, but it was to no avail. The representative asked for pictures and for my sales receipt. Molekule graciously offered to replace the out-of-warranty purifier. (Within 24 hours, I received confirmation that Molekule will be shipping a replacement unit to me.) I was delighted to be able to purchase my second Molekule air purifier on Amazon, but was disappointed to find that I could not purchase an extended warranty. I have suggested to the company that they offer an extended warranty for purchase to protect both them and the customer. I have also suggested that they change to a manufacturer that makes better components in the construction of their products. I recommend Molekule to my friends and clients because their products do the job, especially on mold. Unfortunately, their purifiers do not stand the test of time, BUT MY EXPERIENCE IS THAT THE COMPANY WILL TAKE CARE OF YOU!



