Josh
Great Pitch, Poor Delivery!
At first, I was very excited to try this product out. As for many, the video Molekule shows is effective and resonates with many allergic/asthmatic individuals. From the first day I cranked my unit on, I had a Full blown asthma attack. One which I’ve never had that severe in over 10 years. I tried to ignore the smells and told myself this was just the unit doing its job. Something SO many say as well as ththe company. Yet the environment of my entire apartment was very heavy feeling for the weeks I had the unit. The Molekule altered my living area to the point I went to the doctors to see if I was getting extremely sick. Which the assessment was my breathing was the worst it’s been in years. Which shocked my doctor given I’ve been healthy and fine for years. That said, I immediately went home and started the return/refund. When it comes to customer service and communication, Molekule is in the dark ages. Receiving a response takes as long as the ENTIRE return period. Not only did I loose over $200 of my refund.. I had to hassle the customer service reps to reply back to me on when I’d receive my refund. Upon sending them a tracking number that the unit was in transit, they would not cancel my filter subscription. They did this when they approved my return, meaning unit was in-hand. What’s the big deal if the unit is in transit back to you and you have the tracking number? Why waste time and money on both sides with sending a filter subscription out?? When a unit is in transit back for a return... Especially when I’d loose money to return it? Also, the correspondences seem to be with different reps. I’ll talk with one person who understands the return then when I follow up to see my refund status they ask moronic questions like, “what’s your email and address for the return”.... Information that is clearly shown in the same correspondences. Sometimes even said multiple times. I would get replied 3 days to almost a week later. Again, customer service is very behind the times. For a company that claims to help improve your life, they sure hold no accountability for when they make it difficult. For those on the fence, I can honestly tell you I have NO IDEA if this unit improved my air. I do know it got me sick the first week to sent me to the hospital (with a new bill mind you for breathing treatments), they wasted my time with unfriendly / idiotic questions, and took over $200 from my refund when I finally received it. Do not fall for all these fake reviews. Check Reddit for those that are curious. There is plenty of conversation of many who went through the same thing as I did. The funny thing is you’ll see a few ridiculously sad responses from some Molekule reps. Saying the same things I was told! It’s very upsetting as I wanted this unit to work given clear air in my home is important to me. But I’ll stick with my outdated HEPA filters.
Response from Molekule, Inc.Oct 17, 2018
Hello Josh, thank you for taking the time to share your feedback. We are sorry about the poor experience you had with your device and our Customer Service team as this is not the experience we strive for. We've never heard of someone experiencing negative symptoms due to Molekule so this is something we want to investigate immediately. Our technology has gone through rigorous 3rd party testing to ensure that it is safe (molekule.com/news#white-papers). We have also completed an allergy study that shows testers experienced a significant decrease in symptoms while using Molekule (http://journals.sagepub.com/doi/full/10.1177/2152656718781609) Please give us a call at 855-999-9069 so we can investigate your unit as well as your refund and better understand the situation.



