MokwheelReviews of mokwheel.com

Bike claims to have a 24 mile range I get about 12. Good thing i have two batteries. As much as I enjoy riding this bike I has some cheap parts. The seat is uncomfortable. I replaced it. The back light won't hold a charge, even if I dont use it. It has Shimano derailers but they're Altus which is their lowest model.

I had a great experience purchasing my ebike from mokwheel. From purchase to assembling to my first ride. The bike was delivered on time and packaged very well. assembling it was easy. The directions were easy to understand and all the tools necessary to assemble the bike were included. there are plenty of videos on YouTube to watch if you need them. This is my first ebike so I was excited to go on my first ride. I was not disappointed. The basalt is a beast! Plenty of power and the handling and ride were great. I've only ridden it on the street but I'm looking forward to taking it on the trails. The look, quality and features are far superior to the expensive over priced brands and at the time I purchased mine I received a package of extras for free. I highly recommend mokwheel if you're interested in a great and affordable ebike.

I purchased an Asphalt ST in early December. After assembly, it failed to turn on. Customer service worked with me to troubleshoot and replace a number of parts (display, battery base, controller, mainline, and battery), all with no luck. They quickly shipped a replacement bike which is now working flawlessly - my wife loves it and is able to accompany me on 25mi + roadbike rides. I greatly appreciate the attentive customer service. Chad and Isaiah were understanding and helpful both on the phone and over e-mail. Far better customer service than I expected.

My wife and I purchased new e bikes. I elected to go with a Mokwheel. Her bike was more expensive and could not come close in quality and value. I was very impressed with the quality of the parts and fit & finish of the bike. I'm very pleased with it so far. I would recommend Mokwheel to anyone looking for the best bang for the buck.

I am over all satisfied with the company except there pesty begging for a review. Good products. Deliveried in a timely fashion. Enjoying the ride.

J’ai acheté deux vélos Mokwheel Basalt il y a presque deux ans et jusqu’à récemment je n’avais jamais eu de problème. Je suis très satisfait de ces vélos. Il y a quelque temps, j’ai eu un souci sur l’un d’eux : l’écran ne s’allumait plus et le vélo ne fonctionnait plus. J’ai contacté le service après-vente et, après quelques échanges avec l’envoi de photos et de vidéos pour montrer le problème, le service technique a pu identifier la panne. Ils m’ont ensuite envoyé les pièces nécessaires, avec des conseils et des vidéos pour m’aider à faire le remplacement. Après avoir changé les pièces, tout fonctionne à nouveau parfaitement, comme avant. Je voulais aussi souligner que le service client a été réactif et sérieux. Le problème a été pris en charge rapidement et la solution a été trouvée assez vite. Au final, je reste très satisfait de mon expérience avec Mokwheel.

Love the Bikes, But Customer Service Is Trash I’ve bought two bikes from this company and referred several friends who bought three more. I’ve always talked the bikes up whenever someone asks about them while I’m out riding. Unfortunately, that ends now. My wife’s bike has been out of the box for maybe two months and only has 9.4 miles on it. After riding it, we realized it’s simply too big for her. We reached out to customer service just asking for a little help with an exchange or some kind of solution. Both my wife and I were basically blown off and told there’s a strict 15-day return policy, even though the bike is practically brand new and barely used. The bikes themselves are great, but customer service matters just as much. It’s disappointing to support a company, recommend them to others, and then get zero flexibility or support when you actually need help.

AVOID!!!! Mokwheel E-Bikes unless you enjoy terrible customer service and companies that couldn’t care less about loyal customers. My husband bought me one of their bikes as a gift. When I finally got it, it turns out the bike is way too big for me to ride comfortably. Simple mistake, right? You’d think a company that sells bikes would be willing to help exchange the size or work with a customer to fix the issue. Nope. Their response: Too bad. Outside the return window. That’s it. No flexibility. No exchange. No store credit. Nothing. What makes it even worse is that this isn’t our first purchase from Mokwheel. We’ve bought multiple bikes from them and have referred friends who also bought their bikes. Apparently loyalty means absolutely nothing to this company. They were perfectly happy to take our money over and over again, but the second we needed basic customer service, they hid behind a policy and washed their hands of it. Plenty of companies stand behind their products and value repeat customers. Mokwheel clearly isn’t one of them. Do yourself a favor and buy your e-bike from a company that actually cares about the people keeping them in business.