MokwheelReviews of mokwheel.com

Purchased MESA LITE. Controller died 6-months in to purchase. They solicit this as an easy fix but it is a living hell. Working on it for hours & still not done. Beyond dissapointed. Never had this happen. Too many other brands out there. May end up being $1200 tossed in to the wind.

excellent and quick customer service

The customer service was bad and the bike is not worth the money. Cheap Chinese bike with cheap Chinese customer service all focused on marketing and making money. I paid 2380€ for the obsidian st and had asked for a good discount multiple times as I was tight on money but needed the bike for my job which is bike delivery, but they wouldn't give one. I asked knowing that the same bike was selling for 1500US$ on their US website. 2 weeks after my purchase in Feb 2026, tadaa, the price dropped by 400€, of course! Selling at 1990€. Betrayal. Then, I received a 1st bike, with a heavy manufacturing defect, that is, the rear brake screw was touching the brake disc no matter how you align it, resulting in constant noise and friction. I made videos and photos of the problem, and sent them to Mokwheel. They were asking me to go to a repair place, add a washer on the motor axle, pay for it, and then send them the bill for a potential repair refund. Wow, amazing! Especially for an expensive new bike. So, I unfortunately had to FIGHT and threaten them with legal obligations and opening a PayPal dispute to get them to pick up this defectuous bike and send me a new working one. After they finally accepted, it was an absolute nightmare for 4 hours repacking the defectuous bike and putting it back in its original package! In addition to carrying it to the lift. Eventually I received a 2nd bike from their warehouse in Czech republic, weeks later. The 2nd bike had a few defects, like paint scratch on front suspension, the rear shock was leaking air and they had to send me a new one, delaying the process once more. The bike has a horn button but no horn working. The torque sensor is not good, as it makes unsteady tiny accelerations by itself at certain speeds, making the ride unpleasant. There is no cadence sensor, making the riding experience tiring as you constantly have to pedal (no ghost pedaling possible). I had asked them in the phone at their German number if it was eventually possible to connect a throttle somewhere, even though legally they said they're not allowed (although legally they are, up to 6km/h), and they said yes it's possible. I was very happy to know that and I got another bad surprise when I discovered it wasn't true, not plug for throttle anywhere. Also, they have fake 5 star reviews on their websites, making them more suspicious, and less thrustworthy. The bike is descent and convenient with the step through, but it's not worth more than 1500€ max! Overall, an expensive, unpleasant and disappointing Mokwheel experience with a cheap Chinese mentality, tapping into European money and markets, making it a negative result for the customer. I do not recommend buying with them

Great bikes, great customer service, great value. I contacted customer service when one of the bike controllers arrived damaged (from transit). I had a replacement part in a few days and they called and emailed to follow up and make sure the piece got the bicycle up and running.

Da kann sich manch anderes Support eine Scheibe von abschneiden, Top!

I purchased a brand-new Mokwheel Obsidian ST 2.0 from an authorized dealer in Las Vegas and unfortunately my experience has been very disappointing. Shortly after the purchase, I discovered that the bike was missing parts, including the rear light and a handlebar end cap. The display controller mount was cracked, and after inspection by an authorized Mokwheel service center, I was informed that the steering assembly required adjustment due to improper assembly. As a customer, I do not expect to find missing parts and assembly-related issues on a brand-new bicycle, especially one costing thousands of dollars. I also contacted Mokwheel customer support seeking assistance. Unfortunately, the representative repeatedly interrupted me, did not allow me to fully explain the situation, and provided very little meaningful help. The only solution offered was repair, despite the multiple issues present on a bike that was practically new. I understand that manufacturing and assembly problems can occur, but I expected better support and a stronger commitment to customer satisfaction. Based on my experience, I cannot recommend Mokwheel. Thank you for your response. Unfortunately, my concerns remain unresolved. I paid approximately $2,400 for a brand-new e-bike, yet I have been unable to use it for over two weeks due to the issues discovered shortly after purchase. This is extremely disappointing for a product in this price range. The bike was sold to me with missing components, including the rear light and a handlebar end cap. The display controller mount was cracked, and most importantly, an authorized Mokwheel service center informed me that the steering assembly required adjustment due to improper assembly. This is not a cosmetic issue—it is a serious safety issue. I have been advised not to ride the bike in its current condition because of the potential safety risk. If an accident were to occur due to these defects, the consequences could be far more serious than a warranty repair. A customer should never have to question the safety of a brand-new bicycle. I also find it unreasonable that I am expected to travel back to Las Vegas for a replacement when there is an authorized Mokwheel dealer and service center in my area. Despite this, a replacement has not been offered locally, and the earliest available service appointment is not until next week. As a result, I will have been without the use of a brand-new bicycle for well over two weeks. In addition, I was extremely disappointed by my experience with customer support. During a phone conversation with one of your representatives, I felt I was treated with a lack of professionalism and respect. I was repeatedly interrupted, spoken over while trying to explain the situation, and was not given a fair opportunity to fully describe the issues I was experiencing. Instead of feeling supported as a customer who had spent nearly $2,400 on a new product, I left the conversation feeling frustrated and dismissed. What is even more disappointing is that despite your public response stating that my case is being reviewed, I have not seen any effort whatsoever to contact me directly. Since that very negative customer support experience, neither I nor my family have received a phone call, email, or any other direct communication from Mokwheel to discuss a resolution. As of today, no one has reached out to us. The entire experience has been frustrating and exhausting. I purchased a new bicycle expecting reliability, quality, and professional customer support. Instead, I received a bicycle with missing parts, safety-related assembly issues, weeks of downtime, repeated inconvenience, a complete lack of proactive communication, and an extremely poor customer service experience. I appreciate your response and your willingness to review the matter, but I am still waiting for actions, not just words. I am waiting for a resolution that reflects the seriousness of the situation and the inconvenience I have experienced. If a fair and satisfactory resolution is reached, I will gladly update my review.

Overall happy with my mesa light. Brakes near frequent readjusting and can become a bit squeaky but other than that great bike.

Bought my wife and I mokwheel asphalt bikes. I had a problem with my motor. Called customer service and they sent me a new rear wheel complete with motor! We love our bikes and would highly recommend them. We get lots of compliments on our bikes as they are really nice looking. Great quality and were delivered very quickly.