moduleexperts.comReviews of moduleexperts.com

I should have read the online reviews. I have been an auto technician for 44 years. I trust vendors to be honest and upright. A simple clean up and repair of the conections would fix my unit. You are neither upright or honest. I have 30 days to dispute charges on my card. I will pay to have the origional shipped back after i recieve it and validate it is the one i sent.

DO NOT GO HERE!!!!! Bad customer service!!! No product!! Lied for three weeks!!! Keeped my money still to this day!!! Sue the fk out of them!!! Melanie lied to me four times, Alan is worthless!! No wonder, I should have checked there ratings first! I will be complaining to the attorney general in Florida and we’re ever else!!! Where the hell is the owner to resolve this issue!!! In the Bahamas spending mine and your monies illegally!!!

I enquired about purchasing a refurbished part, or having mine repaired, giving Ford part numbers. I was told by an "internet sales associate" that "I need the real parts numbers that are on the units. Not Ford dealer numbers." I'm not sure what a "dealer number" would be, but I confirmed that the numbers I gave were Ford part numbers. The response to that was "Stop wasting my time."

Modular Experts are not a ethical organization and their customer service representatives(Mark) are not professional and are liars. I sent in a ECM and was told a unit with water damage is something they repair all the time and it should be plug & play. I didn't hear from Mark so I sent him a email for a update and he never gave me anything meaningful. This went on and on until I got ahold of the manager(Melissa) on the 5th day and then I immediately got a call from Mark. It was a sorry "Dear John Response" that it can't be fixed and their's not solution. After paying about $300.00, the refund was $81.00 for doing nothing. I suspect they knew it wasn't fixable from day one but they had to get paid for a dry run. I wasted time and more money by having my van sit idle. I would never recommend them to anyone because they are unethical and down right arrogant in dealing with the public. There's many other companies available that conduct themselves properly out there. Sam M.

Should have read the reviews before sending ECU. They ask for detailed descriptions on what is going on. In a few days, you get an email stating the unit is not repairable and ask for options to get a rebuild plug and play for $$$$ more money. They seem to build a story around your description to why it is bad. I went ahead and did the rebuild option. Also asked for my original unit back. About 2wks later I get my units and no change in performance. Still have the issue. Their response is.. well, it must be something else than the ECU. Lol. We’ll come to find out, it was a $20 main relay. No even sure they test these units. Just make up a story to get the extra $$$$.

Module lasted 2 months. Mark was extremely rude and laughed on the phone and asked them to warranty it. Said it would cost an additional $1200. He also stated he had left us multiple messages in which he did not. What a horrible company and person to deal with! No integrity whatsoever!!

total scam will not fix your computer. Will sell you a new one or keep your money don't do it

I sent them a BCM. They said it couldn't repair it and that it would cost me more to have a remanufactured unit send out. I paid. Got the unit. It turns out that my vehicle, 2015 Dodge 2500 (and pretty much all other late model Dodge trucks) cannot use a remanufactured BCM, as the VIN is burnt into the BCM and cannot be changed. Wasted time and money on labor to install. The refunded the unit. Still cost me $460 in labor, plus freight to send them the busted BCM and to send back the BCM that they sent me. How does a company not even know that a BCM that they remanufacture can't be used in the vehicle it is meant for?