Selene
So I ordered the Eiffel Table Set…
So I ordered the “Eiffel Table Set” with four chairs. I put in the order on the 30th and until now the 6th I have received no response from them. I currently have no dining table and I needed it fast. I saw the “ships the next day” and I thought cool I’ll get it in a week. After I ordered it about two days later I saw the only thing they did was create the label and nothing else. I have emailed them twice to please process a refund and to cancel my order as I no longer wanted it. They haven’t even shipped anything yet to this day. And I have received 0 absolutely 0 response from them. I called 8 times through their “customer service number”every day with only to receive a voicemail message from an automated voice “our call volume is really high right now please call back and try again later” which I’m sure it isn’t at all. Please do yourself a favor and go to Ashley furniture or buy something new in person at target or something this company is a scam and a Facade. Also don’t even try getting your money back or reaching out to them they won’t respond. Call your bank right away and file a dispute so you can receive your money back. Hope this helps someone.
Response from ModholicOct 19, 2022
Hi, We are grateful that you made your purchase with us. We are indeed very sorry that your order has been delayed beyond your expected arrival date, and that you feel you've been misled by the way the information about arrival dates has been given to you. Our intention is to always be transparent and to never mislead customers with inaccurate information by providing you with the best available information that we have. While we are always hopeful that orders will arrive close to the estimated date, we are, unfortunately, seeing heavy unexpected changes in arrival times that we wish we had more control over. The information that we receive from manufacturers and shipping companies changes often and we strive to do our best to keep you up to date with these changes. There were several unexpected circumstances that impeded the delivery of the service on time. We have tried our best to resolve this issue in your interest but could not reply to your emails on time due to high the volume of service requests. We see that the order has been successfully delivered. We apologize for the lack of customer service you received, and your feedback has been shared with management to address internally. If you would like any further assistance, please do reach out to us at [email protected] so that we can look into it. Regards, Modholic Customer Grievance Redressal Team.