Modholic Reviews | Read Customer Reviews of modholic.com

Modholic Reviews | Read Customer Reviews of modholic.com

Modholic reviews

208 approved reviews, newest moderated first

Pastor L.
Dec 19, 2022
Excellent service and products
It was an easy and pleasant experience to purchase from this company online. My items were in stock and were shipped to me promptly. I will certainly shop with them again.
Response from ModholicDec 19, 2022
Thank you for taking the time to provide this review. We pride ourselves on customer service excellence and the quality workmanship that goes into each piece of furniture. We are very pleased knowing that you are completely satisfied with our product and the level of service received and look forward to meeting your furniture needs now and in the future.
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Jeff F.
Dec 15, 2022
Tulip Table and Nest Chairs
Recently purchased a 42" tulip table and four Nest chairs from Modholic and I could not happier with the quality of the product and the service from the company and delivery team. The table and chairs are beautifully designed and manufactured. There are less expensive versions of these designs, but I doubt they are anywhere as nice as what I purchased. I would definitely recommend Modholic and will look to the company first when seaching for my next purchase.
Response from ModholicDec 19, 2022
Thank you for taking the time to provide this review. We pride ourselves on customer service excellence and the quality workmanship that goes into each piece of furniture. We are very pleased knowing that you are completely satisfied with our product and the level of service received and look forward to meeting your furniture needs now and in the future.
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Art M.
Dec 15, 2022
No resolution on broken chair (updated)
I received a broken chair on Sept 20, 2022 and immediately notified Modholic of the issue (pictures and video). They acknowledged the chair was broken and they promised to resolve the issue. It has now been nearly 3 months since they promised to resolve the issue and they have stopped responding to my emails. I am now stuck with a chair I cannot return and they will not fix. In response to Modholic below, I only received a call after asking Paypal to get involved. I did respond promptly to their last email in which they offered to make it a priority. They have yet to respond to over the past few days. Looks like the cycle of no response is starting again. Update (1/20/23)... a replacement chair finally arrived today! Shevy from Modholic was super helpful in finally getting this issue resolved. I love the chair and have updated my review to a 3 star (1 original with a 5 for Shevy and the great chair.
Response from ModholicDec 15, 2022
Hi, We sincerely apologize for the inconvenience caused by the delay in responding to your issue, we don't understand how this issue slipped away from our cases. We tried to contact you over the phone so this can be resolved on a priority basis. Request you check your email and contact us at your convenience so that we can work on resolving this issue. Regards, Modholic Customer Grievance Redressal Team.
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Susan
Dec 15, 2022
The customer service was wonderful and…
The customer service was wonderful and helpful. The quality and the quick lead time were appreciative!!!
Response from ModholicDec 15, 2022
Thank you for taking the time to provide this review. We pride ourselves on customer service excellence and the quality workmanship that goes into each piece of furniture. We are very pleased knowing that you are completely satisfied with our product and the level of service received and look forward to meeting your furniture needs now and in the future.
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Marty
Dec 15, 2022
Great Designer Chairs
They had the hard-to-find designer chair copies we were looking for and at a good price. Arrived promptly, easy to assemble, and look great.
Response from ModholicDec 15, 2022
Thank you for taking the time to provide this review. We pride ourselves on customer service excellence and the quality workmanship that goes into each piece of furniture. We are very pleased knowing that you are completely satisfied with our product and the level of service received and look forward to meeting your furniture needs now and in the future.
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Melissa C.
Dec 15, 2022
Love our Scoop Hanging Chair!
We purchased this chair when we were redoing a room, and we are very happy with it. The first chair arrived damaged, and the company sent a replacement right away. Great customer service! We live in the middle of nowhere, so were very impressed by the timeliness of both deliveries. The chair looks fantastic in our contemporary house!
Response from ModholicDec 15, 2022
Thank you for taking the time to provide this review. We pride ourselves on customer service excellence and the quality workmanship that goes into each piece of furniture. We are very pleased knowing that you are completely satisfied with our product and the level of service received and look forward to meeting your furniture needs now and in the future.
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Leah S.
Dec 14, 2022
Modholic Recommendation
Modholic was very nice to work with, had great pricing, very nice products, and excellent customer service. Product was received quickly and in good condition, and client is very happy!
Response from ModholicDec 15, 2022
Thank you for taking the time to provide this review. We pride ourselves on customer service excellence and the quality workmanship that goes into each piece of furniture. We are very pleased knowing that you are completely satisfied with our product and the level of service received and look forward to meeting your furniture needs now and in the future.
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Huck W.
Dec 12, 2022
Eero Saarinen would be proud!
Ordering online was easy. I followed up with customer service to modify my order and that was quickly accomplished. When I received my order, timely, there was a small issue. Once again I contacted customer service and the issue was resolved to my complete satisfaction. I couldn’t be happier with the quality of the product or the excellent customer service!
Response from ModholicDec 14, 2022
Thank you for taking the time to provide this review. We pride ourselves on customer service excellence and the quality workmanship that goes into each piece of furniture. We are very pleased knowing that you are completely satisfied with our product and the level of service received and look forward to meeting your furniture needs now and in the future.
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