Everett
Poor quality materials
Poor quality materials. Stone fell out. Theuln they wanted $16 to replace it despite it being covered under warranty. They say it is for shipping but shipping doesn't cost that much for a business account. Not a genuine warranty
Response from Modern Gents Trading Co.Sep 22, 2026
Thank you for taking the time to speak with us and share your feedback. We’re sorry for the initial frustration surrounding your warranty experience, but we truly appreciate the opportunity to address your concerns and make things right. Your feedback regarding how our warranty is communicated was especially helpful. We’re glad we were able to find a resolution for you, and we appreciate you giving us the opportunity to improve both your experience and our process moving forward!




