Modern NurseryReviews of modernnursery.com

I learned about fire retardants and chemical emissions from Modern Nursery, and love that their products have certification badges on the product pages to easily see which are the purest. As a millennial auntie, I've just received my 6th organic crib mattress, this one for my soon-to-arrive nephew. I love being able to help make sure that my friends and family have the safest sleep environment for their little ones and appreciate Modern Nursery's educational posts and attention to detail on testing certificates.

I don’t know if I have ever received such prompt and great customer service! I had a stroller set listed on my registry for a specific color and when the item was purchased, it was purchased on the wrong color. This is a non refundable item so I thought for sure I was going to have a hard time getting it resolved. I called the customer service line on Saturday and and knew I would need to reach out Monday since they were closed but I left a VM anyways. To my surprise, on Monday morning I recorded a text from Millie letting me know she handled the error and the color I wanted would be shipped to me! I didn’t have to call again and beg for the change. It’s honestly the smallest thing that made my day because it was one less task I needed to chase down. Thank you so much Millie for your help and resolving the matter so quickly! I look forward to purchasing the rest of the items with you guys!

I ordered a matching set, a crib, dresser and changing tray. The changing tray was a different shade and texture than the rest of the set. Modern nursery blamed it on Da Vinci manufacturing and said they were working on it with the manufacturer to get a new batch out that actually matches and then they would send me the correct color. That was on 6/25/24. It’s 1/31/25 now. We’ve gone back and forth in a dozen or so emails over the last 7 months of them assuring me they are still working to fix the problem. I have worked in manufacturing, it doesn’t take this long to stain wood a different color and I don’t believe for a second that they’re doing anything. I just want a refund and for them stop jerking me around. I’ll gladly send the tray back.

I needed an address change, and they worked with me very timely and had no issues. Thank you.

I have had a great experience getting my nursery furniture from Modern Nursery!! My dresser had been out of stock for months, and Modern Nursery was the only retailer I could find that would let me order it with an estimated restock/ship date. Their restock/ship date was very accurate, even a month before it restocked, and customer service was VERY friendly and helpful when I asked about an order status update. Once it shipped, it arrived in 48 hours. I'm really happy I have bought all my nursery furniture with Modern Nursery!

I ordered a dresser that was put on back order, but it was too much time so when I called the person I spoke to helped come up with other options that were in stock. Even though the 2nd dresser was more expensive they helped to get it to me very quickly. Unfortunately, the dresser showed up damaged so the same lady helped me get replacement parts. Their customer service is good.

Even though they don’t ship internationally they were prompt replying to my email

Terrible quality of products they won’t allow my negative review on their website.