G M.
A Little Frustrated -
Gave all my contact info to receive the 10% discount advertised only to find out at the checkout point that it didn't apply to the 'brand' crib I was ordering. This was disappointing and frustrating, however when I called to inquire, the customer care person was very kind and sympathetic to my frustration and they actually answered my call with no automated waiting! I would suggest indicating, on the item listing, whether it is eligible for that discount. I wouldn't know to look at a list 'somewhere' that supposedly tells you this info. I'd rather not share my contact info on sites unnecessarily.
Response from Modern NurseryMar 17, 2025
Hi there! We're so sorry for the frustration—that’s never the experience we want for you. Just to clarify, we do have a box above the “Add to Cart” button on every listing that indicates if an item is eligible for the sign-up discount. There’s also the full list of brands that don’t allow discounts on their products, as well as a note that exclusions apply on the popup before inputting your contact info. We completely understand that it’s not always obvious where to look, and hope this helps for any future purchases! That being said, we're really glad to hear that our care team was able to assist you with kindness and understanding. If there’s anything else we can do to make your crib shopping journey easier, just reach out. Wishing you all the best in finding the perfect crib!