Modern Nursery offers eco-friendly, designer furniture for babies and kids including cribs, high chairs, bedding & more. Begin life in style!A 20 year old small, family-owned business, Modern Nursery is now under new management that is highly focused on a positive shopping experience and astounding customer service.
Modern Nursery (modernnursery.com) has 62 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
modernnursery.com
Website
modernnursery.com
Category
Clothing & Underwear
Location
Georgetown, Connecticut
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 69% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Prompt response to questions. Accommodating about a minor change to my order. We really appreciate the great customer service.
BR
B. R.
Customer service was stellar
I erred in placing a couple of gift orders from Modern Nursery. Since I had linked from a registry, I thought the shipping address would be to the gift recipient. When I saw the confirmation of my order, I realized it was being shipped to me. I had a couple of other problems as well. I emailed the store and Millie from Customer Service responded quickly and took care of everything. I could not be more pleased.
EB
Erika B.
Thanks Alex And Modern Nursery!
Alex responded to my request for an update on my order, followed up quickly and professionally. Continued to follow up for 5 days letting me know where my order was and seemed genuinely invested in my order and my life circumstances. Excellent service!!
CM
Caitlin Moylan F.
Never again Modern Nursery-choose any other da Vinci carters vendor
Never again. 5 other vendors selling the da Vinci product- made mistake of going with modern nursery.
Modern nursery’s delivery vendor dumped box w/ dresser in driveway in pouring rain. 10 feet from a covered porch where the other delivery person put the da Vinci crib box (obviously a different company than modern nursery). I realize it’s their delivery company who messed up. But it’s still their responsibility and a business decision they made in selecting them. The box is soaked through though, splitting, a bolt sticking out and cannot just be moved bc it’s a heavy soaking wet cardboard box. I send them photos and email and also placed a call.
They are not willing to have someone come get/move the box, they will only do a piece by piece replacement for damage. I explained that the wooden dresser in the box has been sitting in the rain, I shouldn’t have to open it and photograph every dismantled piece, match and provide a lot number in order to have situation resolved. I am also now unable to move it bc it’s a heavy wet cardboard box with a dismantled dresser inside and cannot just bring it inside with my husband as I planned bc the box is soaked. No returns, no refunds, and a have to now wait until it stops raining to go open it up in the driveway to take photos and provide lot numbers for specific pieces and they will only replace the parts with visible photo damage. Piece by piece. Even if the wood parts dry and don’t show damage, they have still been sitting in the rain.
Oh- and they will not be covering the cost I now have to pay to have someone come remove this thing.
Lastly they expect ME to handle comms with their delivery company about what happened so that it doesn’t happen again. As if that should also be my responsibility to deal with an issue between Modern Nursery and their chosen delivery vendor. First they blamed carters/da Vinci for this being policy then they suggest I should be handling feedback to their delivery company. Talk about passing responsibility. I am surprised Carters and Davinci allows them to sell their products bc it doesn’t look great from them either.
Go with any other vendor carrying the product. I made a huge mistake using Modern Nursery. I have every intention of telling any of my mom groups and family to stay away.
And for those mentioning a “family business” so was Purdue Pharma. All for helping the small business at least if I had selected Amazon or one of the other vendors, they would have helped ASAP. It’s still pouring rain and my car is still blocked by this thing. Not what I want to be dealing with while pregnant in a storm.
Response from Modern NurseryAug 10, 2024
Thank you for taking the time to share your experience.
1. You received 3 different emails from us with tracking so you'd know which day to expect delivery, including a "package was delivered" email at 10:32am on the date of delivery, one minute after delivery. Based on receipt of this email, you could have brought it inside right away.
2. UPS took a photo of the package after delivery. It was 100% dry, the surroundings were dry, and they left it against one of your garage doors, roughly 3 feet from your other (open) garage door. It could not have been in a more convenient location for you to bring inside, and it was left under an overhang from your garage. It was not raining at the time of delivery. You misinformed us that UPS left the package in the middle of the driveway and the photo from UPS shows otherwise.
3. You admitted to leaving the package outside overnight during a rainstorm and then claimed that it was our (and UPS's fault) and demanded that we send a replacement and to retrieve the wet package. The photos you sent of the package were indeed in the middle of the driveway so instead of bringing it 4' inside your garage to protect from the rain, someone opted to drag it into the middle of the driveway and to leave it there for days.
4. We offered to help and are still willing to help in providing a replacement. All we request (per the manufacturer's agreement and per our policies stated on our site) is that you provide photos of the damage to the item, not to the box. More times than not, a box arrives damaged (it's designed to be able to withstand damage), while the item inside is intact completely. For all we know, you could have a perfect dresser in perfect condition, which happens to be sitting in a soggy box because it was never brought inside and it happened to rain. In order to assess the damage and provide either a full replacement or parts replacements for any damaged pieces, we need to see photos of the damage.
4. You claimed it's impossible to bring the box inside because it's wet. We suggested that you just open the box outside (or in your garage considering the open door was 4' away and it was leaning against the other door and could have easily been laid down right inside the garage had you opened that door) in order to take any necessary photos. You have refused.
5. You requested that we have UPS come to retrieve the box which was left outside in the rain. No company, including Amazon, who uses FedEx or UPS or any other ground delivery (including Amazon vans) will pick up a damaged item. It is always the responsibility of the customer to dispose of it (i.e. put out next to your trash cans for your garbage collectors).
6. Had you ordered this item from anywhere else including daVinci, Target, etc, it still would have shipped via UPS and had it been out for delivery that same day, the same delivery driver for UPS would have left it in the same spot. We do not use some sort of specialized delivery for a UPS ground item and we do not own the UPS delivery trucks. After seeing the delivery confirmation photo, we see that the UPS driver did everything he was contracted to. He brought it to the first space with an overhang (the garage) to protect it from the elements as best as possible, couldn't have left it any closer to your point of entry, took a photo, and also logged the delivery immediately so that you would be informed of the delivery and could take responsibility for bringing it inside.
After your continuous threats to write negative reviews, to warn your friends to not shop at Modern Nursery and to file chargebacks on your credit card even though the care of this item was neglected after delivery, we are still offering to help you. We will request again, for the 4th time, to please simply send photos of the damaged pieces, even though we realize that this item was not delivered damaged. Glad to work with you on this and get you a 100% perfect dresser.
DP
Danielle P.
10/10 Family Owned Business
We had an issue with some defective parts and the customer service team (shout out to Millie!) was absolutely stellar. Prompt replies, enormously helpful, literally could not have asked for better service. Our replacement parts are already on the way less than a week after reporting an issue. 10/10 would recommend this small, family owned business to anyone in the market for nursery furniture!
Response from Modern NurseryAug 10, 2024
Thank you so much for your kind review! When things don't go right, such as an item arriving damaged, we try our best to go above and beyond to get you everything you need. Thank you so much for your cooperation in letting us know which parts you needed and we were glad to get the replacements on order immediately for you. Our business revolves around customers like you and helping you in any way we can. Millie is a superstar and we are grateful to have her on the team!
EB
Elly B.
10/10 Recommend Modern Nursery with Fantastic Customer Service
I would 10/10 recommend Modern Nursery for baby furniture! They are a small, family owned business carrying great products, and most importantly, they truly appreciate their customers. My husband and I bought a crib, changing table, and dresser from Modern Nursery. We had difficulty putting the dresser together (i.e., broken parts and a locked piece). We reached out to the Modern Nursery customer service for assistance and they/Lily were extremely polite, caring, understanding, and helpful. They took the time to assist us with our issues, eventhough it meant coordinating back and forth with the vendor and ourselves. The played "middle man" wonderfully and were very communicative as well as transparent throughout the process never leaving us in the dark. When preparing for a baby, an inoperable dresser is the last thing you want to worry about and Lily understood this. They were dedicated to resolving our issues in a timely manner. Not only are the products great at Modern Nursery, their service is TOP NOTCH.
Response from Modern NurseryAug 10, 2024
Thank you for your very kind review! You were such a pleasure to work with and we are so glad we were able to resolve the issues quickly for you. Although we don't manufacture the furniture ourselves, we try as best as we can to go to bat for you and to play "middle man" as being pregnant or having a new baby, the last thing you need to do is to deal with a manufacturer! So glad we were able to help you in this case and you now have a 100% perfectly working dresser. We can't guarantee that there will be no hiccups along the way after placing an order because, well, life happens, but what we can guarantee is that we put 100% into working hard to help you and to make your life a little easier. Many businesses have gone under because they don't value the customer and we try to differentiate ourselves this way! It's customers like you who keep us in business and thank you for your patronage and trust!
ZS
Zhifei S.
Poor product quality, bad customer service
If you’re looking for quality nursery furniture from a responsible company, this is not it. First, there was a delay in delivery of the dresser, which was only resolved by Modern Nursery when we emailed the company multiple times. Then, upon white glove delivery of this dresser, there were multiple problems which we noted within 24 hours: chipped drawer front, broken soft-closing mechanism, drawers not flush with dresser front, drawer interiors not smooth/finished, no anti-tip kit. When we emailed Modern Nursery, they refused to take responsibility for poor product quality and essentially blamed us as the customers for not noticing these subtle issues at time of delivery. Then, we were provided a series of video instructions on how to fix the soft closing mechanism of the drawers ourselves (not the definition of white glove delivery in my experience). Still, there is a chipped drawer front and one of the drawers does not close appropriately. We don’t have an anti-tip kit. The interior of the drawers is not fully finished. We have requested to talk to Modern Nursery management via phone, but received no response. Overall, we wanted to support a small business but would have received better product quality and customer service at a big box retail furniture store.
Response from Modern NurseryFeb 12, 2024
Hi Zhifei,
Thank you for your review!
Firstly, I want to apologize for the delay in the shipping of your dresser - it was indeed delayed by a couple of weeks of our original shipping estimate, because the dresser you ordered is custom made to order (not mass-produced oversees and stocked by the thousands) and carefully made for each and every customer, which unfortunately means that the shipping timeline is subject to minor delays, because Nico & Yeye's workshop made it especially for you.
Our caring customer service team stayed in touch with you throughout this process, always with your best interests in mind! We weren't at all trying to skew the responsibility of setting your dresser up to be in perfect condition, just as you paid for, but rather help you understand why the process was taking a little bit longer, because these issues were not noted on the delivery paperwork at the time of your appointment. If the delivery crew had been notified of the issues, they could have repaired them right on the spot for you which is ultimately what everyone wanted, for you to be happy! It was our understanding that the dresser was completely undamaged at the time of the delivery (from the message you sent us that day, advising that the dresser was not damaged in any way) and that the only issue you had was the soft close mechanism.
You requested a meeting with our management outside of our business hours and although we were hoping to have a resolution before the call, that's not what you asked for. I should have called you the very next day so you would have an opportunity to talk everything through with me, even if I didn't have a complete solution yet. I would like to deeply apologize for not personally calling you to discuss this. I'm sure you wanted to feel heard and being put off made you feel like we didn't care.
We will keep working on this behind the scenes and let you know as soon as the crew is ready to set up an appointment.
We appreicate your patience throughout this process and appreciate your support to our very small, family owned business and we are committed to working with each of our customers until any issues are resolved. Here, you're a name, not a number, and we truly care about the wellbeing of your family.
Best regards,
Modern Nursery Customer Care
CG
Caleb G.
Awful experience
Instructions for product were left for interpretation. Product failed. Instead of a return on a $500 item, they offered a 37% discount for me to buy the exact same product. They don’t make it, they had to ask a separate company about the return. They claimed family values, but pushed a corporate response. Buyer beware
Response from Modern NurseryJan 8, 2024
Hi Caleb,
Thank you for taking the time to leave a review and we're so sorry to hear about your experience with the wallpaper!
We know how important it is to have all relevant information upfront before proceeding with installation, which is why we make sure to be very explicit with the instructions and leave nothing up for interpretation. Every single wallpaper page on our website advises the below, in addition to the written instructions you received and the instructional video we provided:
Please make sure that your walls are completely smooth prior to application, as this beautiful wallcovering may not adhere to textured walls, and we are not responsible for user error.
As you might have noticed - we always try to provide our customers with as much information on the product and the installation process, so that there is little to no room for error! We're terribly sorry that your wallpaper fell due to textured walls, and even though we cannot provide you with a return due to the item not being defective - as a small, family-owned business, we only tried to find the best possible solution for an error that occurred during the installation process.
The wallpapers are shipped directly from Anewall - the manufacturer, also noted on our website, which is why we asked their Quality Control Team to advise the moment you reached out and they helped us find a compromise so that you can still enjoy the wallpaper at a sizeable discount and reapply them using the instructions manual you received!
We are grateful for your purchase, and once again - we're sorry for the inconvenience.
Best regards,
Modern Nursery Customer Care
