Modern Nursery offers eco-friendly, designer furniture for babies and kids including cribs, high chairs, bedding & more. Begin life in style!A 20 year old small, family-owned business, Modern Nursery is now under new management that is highly focused on a positive shopping experience and astounding customer service.
Modern Nursery (modernnursery.com) has 62 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
modernnursery.com
Website
modernnursery.com
Category
Clothing & Underwear
Location
Georgetown, Connecticut
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 69% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I ordered an item and was misunformed on shipping date ande denied a refund
I ordered an item and was unformed it was on back order and would take a month to ship. At ship date i was nformed it would @be a few onre weeks@. The store did not offer a refund policy but at no point offered this as an option, only” Would you like me to look into which items from the same brand are available sooner so you can potentially change your order?”. In fact their store policy offers no refunds despite claruty on availabikity and back order shipping dates. DO NOT BUY. I was charged for item may 19th and now june9th have no clear answer in shipping. Filed a requezt for refund with my credit card. Again, do NOT BUY
Response from Modern NurseryAug 18, 2026
Adriana, we are so sorry to hear you are upset. You placed your order on 5/10 for an item that was backordered and our site on 4 different pages, as well as check out and your order confirmation email, stated that the estimated ship window for this item was 6/10-6/12. There was nothing incorrectly displayed when you placed that order. When you reached out to us to let us know that you were in a time crunch and needed something sooner than the estimated ship date we had provided at the time of order, we responded offering a different comparable item as we knew you wanted to get this gift to the child in time. As soon as you responded and mentioned that you did not in fact want to switch to a different toy or wait for the original order to come back in stock, we refunded your order in full. As our policy states, you are welcome to cancel an order anytime before it actually ships and this fell well within that policy and we were glad to provide the refund. We truly hope that you were able to find another toy elsewhere that fit your timeline and that the child enjoyed!
TE
Tea
Deceptive business practices
Deceptive business practices. Their website was not clear about what we were buying and their customer support said "sorry too bad, no returns" as their reply. AVOID.
Response from Modern NurseryNov 17, 2025
Thank you for taking the time to share your feedback - I’m truly sorry to hear that you’re feeling disappointed with your experience. We always want our customers to feel confident in what they’re purchasing, and I understand how frustrating it must have been to realize that the item you ordered was not what you intended. The product you purchased is listed, titled, and described on our website as the Kalon Caravan Conversion Kit, which is an accessory designed to convert the existing Kalon Caravan Crib into a toddler/day bed. It is not a full toddler bed, and is only compatible for customers who already own the Kalon Caravan Crib. In fact, the very first line of the product description clearly states: “You must already own the Caravan Crib to use the Caravan Conversion Kit.” Our intention is never to be deceptive - transparency and customer care are extremely important to us. We always encourage customers to reach out with any questions before ordering so we can help guide them and ensure they’re confident in their purchase. We truly appreciate your feedback and hope this helps clarify the product details for anyone else considering this item.
FR
Frommeyergm
RUN as far as you can. Buy from anywhere else
RUN as far as you can. I genuinely feel scammed. We bought a chair from them. It came defective and we immediately reached out. The chair topper doesn’t latch into the base and left a wide gap on one side. They sent us a replacement that was worse than the first where the top won’t fit into the base at all. They’ve given us the run around for weeks telling us they are reaching out to the manufacturer and escalating the issue all while refusing to refund and return the chair. It’s been awful customer service. Plus In doing more research on their site, I also realized they tell you they don’t return products because they are baby items but all these same items can be returned at any other retailer where they are sold. We bought from here thinking a smaller shop would be better to work with instead of a large big box retailer. We were so wrong. Now we have to challenge it with our credit card company just to get refunded on a defective product. It’s been absolutely mind blowing. I’ve never experienced anything like this in my life.
SB
Stefanie B.
Dishonest company caught in a lie
I ordered a matching set, a crib, dresser and changing tray. The changing tray was a different shade and texture than the rest of the set. Modern nursery blamed it on Da Vinci manufacturing and said they were working on it with the manufacturer to get a new batch out that actually matches and then they would send me the correct color. That was on 6/25/24. It’s 1/31/25 now. We’ve gone back and forth in a dozen or so emails over the last 7 months of them assuring me they are still working to fix the problem. I have worked in manufacturing, it doesn’t take this long to stain wood a different color and I don’t believe for a second that they’re doing anything. I just want a refund and for them stop jerking me around. I’ll gladly send the tray back.
Response from Modern NurseryMar 5, 2025
Hi Stefanie, unfortunately sometimes it does indeed take that long to get a matching tray approved - we're sorry that you were caught in the middle with a mis-matched tray after opting to wait for the correct stain to be approved. It looks like a refund was issued on 1/31/25 for you after bringing this to our attention here, and we're happy you were able to keep the tray despite it not matching your dresser perfectly.
KW
Katheryn W.
Terrible quality of products they won’t…
Terrible quality of products they won’t allow my negative review on their website.
Response from Modern NurseryNov 1, 2024
Hi Kathryn, thank you for reaching out. We understand you’re frustrated, and we’re here to clarify. You purchased a $300, 6-drawer DaVinci dresser over a year and a half ago. If we’d been notified earlier, we could have assisted with replacing the drawer gliders under the warranty period.
However, we’re unable to offer a refund now, as this goes beyond both our and also Amazon's policies. Even Amazon doesn't allow returns or refunds on items after this amount of time. We’ve put you in touch with DaVinci so you can order any replacement parts directly from them, given that this is outside the warranty period. We appreciate your understanding on this matter and also please have a lovely weekend ahead!
CM
Caitlin Moylan F.
Never again Modern Nursery-choose any other da Vinci carters vendor
Never again. 5 other vendors selling the da Vinci product- made mistake of going with modern nursery.
Modern nursery’s delivery vendor dumped box w/ dresser in driveway in pouring rain. 10 feet from a covered porch where the other delivery person put the da Vinci crib box (obviously a different company than modern nursery). I realize it’s their delivery company who messed up. But it’s still their responsibility and a business decision they made in selecting them. The box is soaked through though, splitting, a bolt sticking out and cannot just be moved bc it’s a heavy soaking wet cardboard box. I send them photos and email and also placed a call.
They are not willing to have someone come get/move the box, they will only do a piece by piece replacement for damage. I explained that the wooden dresser in the box has been sitting in the rain, I shouldn’t have to open it and photograph every dismantled piece, match and provide a lot number in order to have situation resolved. I am also now unable to move it bc it’s a heavy wet cardboard box with a dismantled dresser inside and cannot just bring it inside with my husband as I planned bc the box is soaked. No returns, no refunds, and a have to now wait until it stops raining to go open it up in the driveway to take photos and provide lot numbers for specific pieces and they will only replace the parts with visible photo damage. Piece by piece. Even if the wood parts dry and don’t show damage, they have still been sitting in the rain.
Oh- and they will not be covering the cost I now have to pay to have someone come remove this thing.
Lastly they expect ME to handle comms with their delivery company about what happened so that it doesn’t happen again. As if that should also be my responsibility to deal with an issue between Modern Nursery and their chosen delivery vendor. First they blamed carters/da Vinci for this being policy then they suggest I should be handling feedback to their delivery company. Talk about passing responsibility. I am surprised Carters and Davinci allows them to sell their products bc it doesn’t look great from them either.
Go with any other vendor carrying the product. I made a huge mistake using Modern Nursery. I have every intention of telling any of my mom groups and family to stay away.
And for those mentioning a “family business” so was Purdue Pharma. All for helping the small business at least if I had selected Amazon or one of the other vendors, they would have helped ASAP. It’s still pouring rain and my car is still blocked by this thing. Not what I want to be dealing with while pregnant in a storm.
Response from Modern NurseryAug 10, 2024
Thank you for taking the time to share your experience.
1. You received 3 different emails from us with tracking so you'd know which day to expect delivery, including a "package was delivered" email at 10:32am on the date of delivery, one minute after delivery. Based on receipt of this email, you could have brought it inside right away.
2. UPS took a photo of the package after delivery. It was 100% dry, the surroundings were dry, and they left it against one of your garage doors, roughly 3 feet from your other (open) garage door. It could not have been in a more convenient location for you to bring inside, and it was left under an overhang from your garage. It was not raining at the time of delivery. You misinformed us that UPS left the package in the middle of the driveway and the photo from UPS shows otherwise.
3. You admitted to leaving the package outside overnight during a rainstorm and then claimed that it was our (and UPS's fault) and demanded that we send a replacement and to retrieve the wet package. The photos you sent of the package were indeed in the middle of the driveway so instead of bringing it 4' inside your garage to protect from the rain, someone opted to drag it into the middle of the driveway and to leave it there for days.
4. We offered to help and are still willing to help in providing a replacement. All we request (per the manufacturer's agreement and per our policies stated on our site) is that you provide photos of the damage to the item, not to the box. More times than not, a box arrives damaged (it's designed to be able to withstand damage), while the item inside is intact completely. For all we know, you could have a perfect dresser in perfect condition, which happens to be sitting in a soggy box because it was never brought inside and it happened to rain. In order to assess the damage and provide either a full replacement or parts replacements for any damaged pieces, we need to see photos of the damage.
4. You claimed it's impossible to bring the box inside because it's wet. We suggested that you just open the box outside (or in your garage considering the open door was 4' away and it was leaning against the other door and could have easily been laid down right inside the garage had you opened that door) in order to take any necessary photos. You have refused.
5. You requested that we have UPS come to retrieve the box which was left outside in the rain. No company, including Amazon, who uses FedEx or UPS or any other ground delivery (including Amazon vans) will pick up a damaged item. It is always the responsibility of the customer to dispose of it (i.e. put out next to your trash cans for your garbage collectors).
6. Had you ordered this item from anywhere else including daVinci, Target, etc, it still would have shipped via UPS and had it been out for delivery that same day, the same delivery driver for UPS would have left it in the same spot. We do not use some sort of specialized delivery for a UPS ground item and we do not own the UPS delivery trucks. After seeing the delivery confirmation photo, we see that the UPS driver did everything he was contracted to. He brought it to the first space with an overhang (the garage) to protect it from the elements as best as possible, couldn't have left it any closer to your point of entry, took a photo, and also logged the delivery immediately so that you would be informed of the delivery and could take responsibility for bringing it inside.
After your continuous threats to write negative reviews, to warn your friends to not shop at Modern Nursery and to file chargebacks on your credit card even though the care of this item was neglected after delivery, we are still offering to help you. We will request again, for the 4th time, to please simply send photos of the damaged pieces, even though we realize that this item was not delivered damaged. Glad to work with you on this and get you a 100% perfect dresser.
ZS
Zhifei S.
Poor product quality, bad customer service
If you’re looking for quality nursery furniture from a responsible company, this is not it. First, there was a delay in delivery of the dresser, which was only resolved by Modern Nursery when we emailed the company multiple times. Then, upon white glove delivery of this dresser, there were multiple problems which we noted within 24 hours: chipped drawer front, broken soft-closing mechanism, drawers not flush with dresser front, drawer interiors not smooth/finished, no anti-tip kit. When we emailed Modern Nursery, they refused to take responsibility for poor product quality and essentially blamed us as the customers for not noticing these subtle issues at time of delivery. Then, we were provided a series of video instructions on how to fix the soft closing mechanism of the drawers ourselves (not the definition of white glove delivery in my experience). Still, there is a chipped drawer front and one of the drawers does not close appropriately. We don’t have an anti-tip kit. The interior of the drawers is not fully finished. We have requested to talk to Modern Nursery management via phone, but received no response. Overall, we wanted to support a small business but would have received better product quality and customer service at a big box retail furniture store.
Response from Modern NurseryFeb 12, 2024
Hi Zhifei,
Thank you for your review!
Firstly, I want to apologize for the delay in the shipping of your dresser - it was indeed delayed by a couple of weeks of our original shipping estimate, because the dresser you ordered is custom made to order (not mass-produced oversees and stocked by the thousands) and carefully made for each and every customer, which unfortunately means that the shipping timeline is subject to minor delays, because Nico & Yeye's workshop made it especially for you.
Our caring customer service team stayed in touch with you throughout this process, always with your best interests in mind! We weren't at all trying to skew the responsibility of setting your dresser up to be in perfect condition, just as you paid for, but rather help you understand why the process was taking a little bit longer, because these issues were not noted on the delivery paperwork at the time of your appointment. If the delivery crew had been notified of the issues, they could have repaired them right on the spot for you which is ultimately what everyone wanted, for you to be happy! It was our understanding that the dresser was completely undamaged at the time of the delivery (from the message you sent us that day, advising that the dresser was not damaged in any way) and that the only issue you had was the soft close mechanism.
You requested a meeting with our management outside of our business hours and although we were hoping to have a resolution before the call, that's not what you asked for. I should have called you the very next day so you would have an opportunity to talk everything through with me, even if I didn't have a complete solution yet. I would like to deeply apologize for not personally calling you to discuss this. I'm sure you wanted to feel heard and being put off made you feel like we didn't care.
We will keep working on this behind the scenes and let you know as soon as the crew is ready to set up an appointment.
We appreicate your patience throughout this process and appreciate your support to our very small, family owned business and we are committed to working with each of our customers until any issues are resolved. Here, you're a name, not a number, and we truly care about the wellbeing of your family.
Best regards,
Modern Nursery Customer Care
CG
Caleb G.
Awful experience
Instructions for product were left for interpretation. Product failed. Instead of a return on a $500 item, they offered a 37% discount for me to buy the exact same product. They don’t make it, they had to ask a separate company about the return. They claimed family values, but pushed a corporate response. Buyer beware
Response from Modern NurseryJan 8, 2024
Hi Caleb,
Thank you for taking the time to leave a review and we're so sorry to hear about your experience with the wallpaper!
We know how important it is to have all relevant information upfront before proceeding with installation, which is why we make sure to be very explicit with the instructions and leave nothing up for interpretation. Every single wallpaper page on our website advises the below, in addition to the written instructions you received and the instructional video we provided:
Please make sure that your walls are completely smooth prior to application, as this beautiful wallcovering may not adhere to textured walls, and we are not responsible for user error.
As you might have noticed - we always try to provide our customers with as much information on the product and the installation process, so that there is little to no room for error! We're terribly sorry that your wallpaper fell due to textured walls, and even though we cannot provide you with a return due to the item not being defective - as a small, family-owned business, we only tried to find the best possible solution for an error that occurred during the installation process.
The wallpapers are shipped directly from Anewall - the manufacturer, also noted on our website, which is why we asked their Quality Control Team to advise the moment you reached out and they helped us find a compromise so that you can still enjoy the wallpaper at a sizeable discount and reapply them using the instructions manual you received!
We are grateful for your purchase, and once again - we're sorry for the inconvenience.
Best regards,
Modern Nursery Customer Care
