Modern Nursery Reviews | Read Customer Reviews of modernnursery.com

Modern Nursery Reviews | Read Customer Reviews of modernnursery.com

Modern Nursery reviews

62 approved reviews, newest moderated first

Christina S.
Mar 25, 2022
Modern Nursery is such a wonderful…
Modern Nursery is such a wonderful business that truly cares about their customers. They can help guide you picking out the perfect products. The selection is amazing and it's a small business where you actually get to talk to real people. I couldn't recommend more.
Response from Modern NurseryJul 18, 2024
Thank you for the lovely review! We do believe that everyone appreciates being able to call or email customer care and having a live person there to assist. We truly care about our customers and are here to help in any way we can!
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Susan
Nov 1, 2021
Ordered bookcase with white glove…
Ordered bookcase with white glove delivery that was needed because item needed to be carried upstairs in elderly home. Modern Nursery did not take the time to see if it was available in my area but did take my money for white glove service. I was not informed about service not being available until after shipment so order could not be cancelled. They did refund part of shipping cost, a very disappointing company. Order number was .....3069
Response from Modern NurseryJul 18, 2024
Hi Susan, we do send a specialized white glove email as soon as you place your order explaining that on rare occasions and if you live in a very rural area, we may not be able to provide white glove delivery and on those occasions, we will let you know ahead of time and will provide a partial shipping refund. Had you let us know this was a deal breaker after receiving that detailed email, we could have cancelled your order if that's what you wished to happen. I'm really sorry that our carrier was not able to perform the white glove delivery as you had hoped! Customers can also always reach out ahead of time to confirm whether their area is eligible for white glove, even before placing an order, and we are glad to confirm for them!
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Brooke D.
Aug 7, 2020
choose another store
WARNING! FALSE ADVERTISING! I purchased a car seat and cover only to receive a bill for nearly $300 in addition to what I already paid. They stated despite the fact that I had already paid they posted the wrong price so I owe nearly $300 more and I won’t get the car seat cover I purchased either. They lure you in with good deals and then send an addition invoice. RUN from this company!
Response from Modern NurseryMar 25, 2021
This was a horrible issue on the day of our new site launch, our developers migrated over products at the price of the add on instead of the product with the add on, or the car seat cover in this case. We fixed all of the issues before launch, but when they launched the site they overwrote the changes. Understandably, hopes were crushed on the cheapest products in the world. We were not attempting to lure anyone in, in fact, we were desperately trying to correct them all AGAIN in real time. It was a nightmare for all involved.
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Stef L.
Feb 20, 2020
Excellent customer service
Excellent customer service. quick response. very easy to work with. very professional.
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12 3.
Dec 5, 2017
one star is also too much
one star is also too much
Response from Modern NurseryMar 25, 2021
We heard this a lot about the previous owners. We bought the business in 2019, and it's night and day over here!
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Cynthia T.
Oct 28, 2017
They take your money....
But my order never got here. They are denying my request for refund as I didn't call for a return authorization. How am I supposed to do that when I didn't receive the items? I'm disabled and 2 of my grandchildren came to this world on 10/19/2017 and I have another due 11/12/2017 in Arizona. The FedEx site says unable to deliver refused by addressee. They must have taken them to the wrong address because FedEx didn't deliver here. They even admitted they received the items back. However, they claim one was damaged. Is that my fault when I never received the items? if you want a great customer service go to Bratt or Wayfair anywhere but Modern Nursery.
Response from Modern NurseryJul 18, 2024
I'm so sorry to hear about your experience. Modern Nursery has been under new ownership since 2019, so this is a reference of the old owner, Devin Weisleder. We are so sorry you had a terrible experience under his leadership and many changes have been made to make sure our customers never experience customer "uncare" like this again!!
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