Modecraze Reviews | Read Customer Reviews of modecraze.com

Modecraze Reviews | Read Customer Reviews of modecraze.com

Modecraze reviews

168 approved reviews, newest moderated first

TadS
Jun 3, 2025
Perfect
Perfect. Brand new bag in all original packaging and easy to see it had never been opened. Fast shipping. I'll be back.
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Meyooow
May 2, 2025
Great customer service, best prices!
Best price I could find! The handbag was shipped from Italy and I have never needed to deal with a package being released from customs. Customer service went above and beyond and assisted me with the customs release paperwork. I would definitely recommend Modecraze!
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Zachary Z.
Apr 21, 2025
my order has still not arrived
my order has still not arrived. It was supposed to arrive April 17th and I'm yet to receive it. Why is this?
Response from ModecrazeApr 22, 2025
Dear Zach, We regret to inform you that due to recent changes in customs regulations, there are currently significant delays occurring at U.S. Customs. Shipping carriers have notified us that packages may be held for an additional 7–10 days, as customs authorities are currently overwhelmed and experiencing substantial processing backlogs. Unfortunately, this situation is entirely beyond our control. We kindly advise you to continue monitoring your shipment’s progress directly on the courier’s website for the most up-to-date tracking information. Please let us know if you have any further questions — we’re here to help. Sincerely, Modecraze Customer Care
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Becky C.
Apr 7, 2025
Excellent company
The customer service was great and quick to fix a customs hold up. My item arrived flawlessly and was exactly as pictured.
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Dawn O.
Mar 26, 2025
quick shipping and shoes were in…
quick shipping and shoes were in excellent, new condition with original packaging.
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Vicky S.
Mar 25, 2025
Wonderful
Great shop to purchase authentic handbag at discounted price. I got YSL Toy Puffer and had it authenticated by 3 different authenticators for peace of mind. Fast shipping and responsive to questions / concerns. Will purchase from them again. Highly recommend!
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Robin
Mar 20, 2025
It wasn’t a boutique
I put 5 stars so that you can see this review. I read the (about us) and it said that the items come from a boutique. but when I googled the address from where my item was being shipped from its apartments not a boutique can someone explain that to me please?
Response from ModecrazeMar 20, 2025
Dear Robin, We’d be happy to clarify this for you. We are unsure which apartments you are referring to, but we'd like to explain how our shipping process works. Most of our products are shipped directly from our partner boutiques in Europe. However, due to brand restrictions, some boutiques cannot ship certain brands directly to the U.S customers. In these cases, the products are first sent to our headquarters in Los Angeles, where they are inspected before being shipped to customers. Each product page on our website specifies where the item will be shipped from. If a product is being shipped from Europe, this information will be clearly stated on the product page. If it is being shipped from our Los Angeles headquarters, the page will indicate "Domestic Ground Shipping." We hope this answers your question. If you have any further inquiries, feel free to reach out to us at [email protected]—we’d be happy to assist you! Best regards, Modecraze Customer Care
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Lidia R.
Mar 12, 2025
I Recently Purchased a Gucci Bag
I Recently Purchased a Gucci Bag, and there was a bit of a misunderstanding with the FedEx Duties, and AMAZING customer service They Did not only responded quickly but they took care of the problem with the Invoice at FedEx. Definitely buying More. Thank you MODECRAZE.
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