ModecrazeReviews of modecraze.com

Amazing process amazing bag authentic thank you so much

Excellent packaging. Authentic designers and would purchase again. Thank you very much!

I was obsessing over the YSL toy shopping bag but didn’t like the price…until I found it on ModeCraze. Of course I researched and was excited by the reviews. More excited when it arrived 3 days later!’ Highly recommend this company.

Exactly as described and sold. Package came very fast and shipping was communicated very well

The condition of the bag I received was questionable whether it was brand new or a previous return or was used then returned even though I specifically said to send me brand new as advertised. Needless to say I returned it back and was charged $50 re stock fee for an item I literally sent back as soon as I saw its condition. I will never order from this company again as their products are deceiving. My advice is don’t even take a chance with them or you will end up paying “re stock fee and shipping “ for items they send that are not the right condition!

I have ordered twice from this store. The first time was seamless, the bag shipped from their LA location and the return process was also seamless. However, the second time, the experience has been so so disappointing from it being held at the customs to a defective stitch in the inside leather. Modecraze never stated in their shipping policy that the customers need to provide their tax ID or SSN or DHL express will hold your package until you provide and send a copy of your SS card to DHL. Then DHL contacted me that the sender had not paid duty fees and it was again held up for a brief period of time. Then it finally arrived with an undone stitches at the inside corner of the my Bottega Jodie bag, which makes me doubt if the item is even authentic. To make matters worse, when I contacted Modecraze, they don’t take accountability and said you’ll have an answer by Monday because the boutique is closed on the weekends. Why do I have to wait until Monday for a resolution? I’m the customer, you deal with your boutique and offer me a solution because you’re the one who took the money from me and sold me the bag. Absolutely insane. I’m so upset. I will never shop here again and do not recommend. UPDATE : Modecraze sent a message to the boutique and they offered to do the return immediately. However I didn’t want to go through the hassle and this is the exact style of bag that I wanted so I have asked modecraze to ask for a defective item discount from the boutique. Modecraze did respond with a solution like they have promised and they were communicative. However, it has been a stressful experience and having to deal with defects at an item that’s priced at $3K is not ideal at all.

Arrival fast, packaged wrapped nice. Gorgeous shoe.

Excellent service and especially their customer service. Answered all questions in timely fashion and clear. Absolutely great.