S B.
I am not sure if the bag is real…
I am not sure if the bag is real because the magnent doesnt work so the bag doesnt close. I tried this bag on in the store preciously and the closure was different. The magnent is completely dysfunctional- which is suspicious for a new bag at this pricepoint
Response from ModecrazeDec 23, 2024
Dear Shawna, Thank you for reaching out to us with your concerns about the bag you recently purchased. We sincerely apologize for any inconvenience you might be experiencing. Upon reviewing our records, we haven't found any prior communication regarding issues with your item. To address your concerns about authenticity, we strongly encourage having your bag authenticated by a reputable third-party luxury authentication service. This can provide a definitive confirmation and peace of mind. We recommend services like Entropy and Legit Grails, known for their reliability and accuracy in authenticating luxury goods. We advise against self-authentication as it can frequently lead to false conclusions. Having your item professionally authenticated is the best way to ensure its authenticity. We want to assure you that all products sold are 100% authentic. Your bag came from our esteemed partner boutique in Italy, which has a longstanding reputation for selling genuine designer items and is an authorized reseller of numerous luxury brands. We stand firmly behind the authenticity of all our merchandise. If the authentication process or any other issue arises, please know that we are here to support you. For any further assistance, feel free to contact us at [email protected]. Thank you. Sincerely, Modecraze Customer Care