ModecrazeReviews of modecraze.com

4.7168 reviews
Malls & Marketplaces

Modecraze

About Modecraze

MODECRAZE is an online luxury marketplace offering an extensive selection of authentic, brand-new designer pieces sourced directly from established European retailers. Through these partnerships, we provide access to products from a wide range of leading fashion brands to customers worldwide.By working closely with our network of European boutiques, we are able to offer exclusive pricing—typically 20% to 60% below traditional retail—on both current and past-season collections.Today, MODECRAZE continues to grow as a trusted destination for luxury fashion. Led by a small team of female founders, the company takes a straightforward approach to luxury retail, focused on authenticity, fair pricing, and a reliable customer experience.

Modecraze (modecraze.com) has 168 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: modecraze.com
Website: modecraze.com
Category: Malls & Marketplaces
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 7% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Modecraze

Modecraze (modecraze.com) has 168 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: modecraze.com
Website: modecraze.com
Category: Malls & Marketplaces
Listed on Five Star Index: 2026

V B.

Dec 5, 2025

SCAM - buyer beware!!!

Absolute scam of a website. After ordering, they asked for identification. Upon provided id, they acted like my order was being processed, only to cancel it some days later. When I asked them to provide me in writing that the copy of my identification would be destroyed, they refused to respond. STAY AWAY from this place - they are not legitimate.

Response from ModecrazeDec 5, 2025

Dear Vivek, We understand how frustrating it is to have an order cancelled, but your review does not accurately reflect what happened. The item you ordered was no longer in stock at our partner boutique, and they informed us of this after your order was placed. We communicated this to you in multiple emails and cancelled the order because the item could not be fulfilled. The request for identification was made only because the billing and shipping addresses on your order did not match. As noted in our email, providing ID was optional — you also had the option to have the order shipped to the billing address instead. You voluntarily chose to provide your ID for verification. This step is a standard security measure used across the industry to prevent unauthorized card use and protect customers. We also replied to your final email on November 24th confirming that we do not store, save, or retain copies of identification documents. Your ID was viewed only for verification and was not archived in any form, in full compliance with standard U.S. data-handling practices. We understand that cancellations are disappointing, but calling our business a scam is inaccurate and does not reflect the information and communication we provided throughout the process. If you have any further questions, we remain available to assist. Sincerely, Modecraze Customer Care