ModecrazeReviews of modecraze.com

Response from ModecrazeDec 5, 2025

Dear Vivek, We understand how frustrating it is to have an order cancelled, but your review does not accurately reflect what happened. The item you ordered was no longer in stock at our partner boutique, and they informed us of this after your order was placed. We communicated this to you in multiple emails and cancelled the order because the item could not be fulfilled. The request for identification was made only because the billing and shipping addresses on your order did not match. As noted in our email, providing ID was optional — you also had the option to have the order shipped to the billing address instead. You voluntarily chose to provide your ID for verification. This step is a standard security measure used across the industry to prevent unauthorized card use and protect customers. We also replied to your final email on November 24th confirming that we do not store, save, or retain copies of identification documents. Your ID was viewed only for verification and was not archived in any form, in full compliance with standard U.S. data-handling practices. We understand that cancellations are disappointing, but calling our business a scam is inaccurate and does not reflect the information and communication we provided throughout the process. If you have any further questions, we remain available to assist. Sincerely, Modecraze Customer Care

Response from ModecrazeApr 22, 2025

Dear Zach, We regret to inform you that due to recent changes in customs regulations, there are currently significant delays occurring at U.S. Customs. Shipping carriers have notified us that packages may be held for an additional 7–10 days, as customs authorities are currently overwhelmed and experiencing substantial processing backlogs. Unfortunately, this situation is entirely beyond our control. We kindly advise you to continue monitoring your shipment’s progress directly on the courier’s website for the most up-to-date tracking information. Please let us know if you have any further questions — we’re here to help. Sincerely, Modecraze Customer Care

Response from ModecrazeOct 18, 2023

Dear Ricky, We would like to extend our sincere apologies for the inconvenience you have experienced with the purchase of the shoes. We value your feedback and would like to address your concerns. Upon reviewing your case, we have found that the shoes were purchased more than 1 month ago, and during that time, you did not report any issues with the product. It is essential to note that the shoes were shipped to you in impeccable and new condition, as we take great care to deliver high-quality designer products to our valued customers. Unfortunately, since more than a month has elapsed since the purchase and the fact that the shoes have been worn and have sustained damage, we regret to inform you that we cannot accept a return for this particular product. If there is anything else we can do to help or if you have any further questions, please feel free to let us know. Your feedback is valuable to us, and we remain committed to ensuring your satisfaction with our products and services. Thank you for your understanding, and we hope for the opportunity to serve you better in the future.

Response from ModecrazeOct 14, 2023

Dear Tracey, We want to emphasize that, before shipping our items, we perform comprehensive quality inspections and capture detailed photographs to verify their condition. Regarding your concern about the handbag, we meticulously reviewed the images taken on the shipping day, clearly indicating its impeccable condition. These images were also included in our previous communication with you. Furthermore, in your initial email, you mentioned using a cleaning solution on the bag, which might have been at your own risk and could have affected the bag's color coating. It's crucial to mention that our policy requires reporting any issues with the received product within 3 days of the delivery date. Our records confirm the package's delivery and signature on September 30th. Unfortunately, your contact falls outside both the 3-day reporting window and our Returns Policy period. In addition, we observed the removal of the security tag on the bag, an integral part of our quality control process. Considering the information provided and the bag's pristine condition upon shipping, we were unable to offer further assistance. Unfortunately, we do not accept used products, damaged products, products with the security tag removed, or return requests outside of our return window. We understand your desire for a replacement, and we genuinely wish we could accommodate your request. However, we maintain specific policies and quality assurance measures. Thank you for your understanding.