unhappy C.
They resolved the issue
They reached out to me and promptly resolved the issue. Thank you for addressing the customs duties discrepancy. I truly appreciate the effort you put into resolving this situation efficiently. I have updated my rating to 4 stars. ——————————————————————-
Response from ModecrazeNov 15, 2024
Dear Antika, We want to emphasize that you were not charged or paid any duties. Following your notification, we promptly addressed the situation and our accounting department successfully processed the duty payment, ensuring that no duties were charged to you. Regarding the invoice you received, we acknowledge, as previously communicated via email, that there are occasional lapses in notification from shipping companies regarding pending duties. However, all duties have been settled by us. Additionally, we have provided information on our product page under the "Shipping and Duty&Taxes" section. It outlines that should you receive an invoice for pending duties, you simply need to email us a copy of the invoice and we will handle it for you. Therefore, we believe the review is unfair, given that we have taken care of the duties as stated on our website. We hope this clarifies any concerns you may have had. Warm regards, Modecraze Customer Care