Eric D.
Order took longer than expected to ship
It took 10 days from the time of placing the order for it to ship. Given the global conditions, this isn't terrible. But since the website indicates that order processing in unaffected by Covid-19, it was longer than I expected it to be. I was also told via chat that the order would ship 2 days before it's actual ship date which is disappointing. The original version of this review was harsher, probably harsher than deserved, as it was written before the order had shipped and I didn't have a track record with the company to have confidence that everything was going to be OK. I have received a tracking number now and will update this review again once I have received the products so I can give complete feedback based on the full experience. Assuming that the products are of good quality when I receive them, which I have no reason to doubt at this point, I would probably order from modDIY again. They have a great selection of parts, some of which I haven't found anywhere else. I would just make sure to allow a little extra time for everything to arrive in my project plan.