Daniel J.
Horrible customer experience
Horrible customer experience. Bought a dining table and chairs online. Delivered a marble top with a gigantic crack in the middle. Was told by deliveryman that they will replace it, and I just have to attest to the fact that I request a replacement. No communication from Modani. Emailed them the picture the same day. No response. Called the next Day, after half an hour on hold they hung up. Called the next day, this time they forwarded me to answer machine land. I emailed, left voice message and called again. I told them I am not happy with the experience, but was told the person in charge is having lunch and they will get back to me. They never did. They certainly convinced me of the unprofessionalism. If you want the same experience, go ahead and buy from them, otherwise save your hard earned cash for a business worthy of your trust.
Response from Modani FurnitureOct 16, 2019
Thank you for providing us with valuable feedback, Daniel. We are sorry to hear that our service team has not gotten back to you. We have sent your information to our customer service team and they will reach out to you as soon as possible. We understand your frustrations and we do apologize for our lack of communication. We put strict procedures in place to ensure customer satisfaction, and unfortunately that was not the case with your order. We apologize for any inconveniences that we may have caused you and hope that you will give us another chance to make the situation right.