Modani FurnitureReviews of modani.com

I need to report that I had a terrible experience with Miami Store. I bought a couch on November 12th 2019 to be delivered on December 18th which never happened.... In January after multiple calls to follow up on that I'm told that the order was delayed but I wasn't informed because the sales person that sold me the couch left the company. Tried multiple times to reach Mrs Kim Suazo (Miami Biscayne Store) to have a conclusion and never got an answer. Today I receive a call from a different employee stating that the couch is ready and after asking for compensation for all this mess I'm offered a $70 credit? Is that a JOKE? HIGHLY DISCOURAGE TO BUY ANYTHING FROM THIS COMPANY.

Horrible customer service! Never shop their again!

I have very bad experience on costumer service l we have some problems with our Chairs, I send an email with pictures about my problem two months ago and still waiting for some one to response, we went to the Frisco Store and they will contact the regional supervisor but we still haven’t not response, l think we deserve good service for expensive furniture and two months waiting l believe is not right

We had such a fantastic first-time experience at Modani. When my husband and I walked in (after driving an hour in a blizzard to get there) we were greeted by a friendly staff eager to help us find what we were looking for. We were searching for several specific pieces for our new home, and after viewing them online, we wanted to see them in person. We were helped by Ricardo, who was incredibly helpful in showing us the pieces, helping us measure them, and offering design advice. He spent over two hours with us and was able to coordinate a very complicated delivery schedule for several large items that were going to two different houses- one of which is in Florida. From beginning to end, it was a professional and successful experience. When the furniture arrived it was absolutely perfect! I would highly recommend Modani and will definitely be a return customer.

Modani delivered the product (leather sofa) INCOMPLETE, without the mattress, therefore it cannot be used. After more than a week, I am still waiting! Store personnel is unreliable after the sale. The district manager of the North East Area in NY guaranteed delivery today, sent a new sofa, again without mattress. So we cannot use the furniture, that we purchased and paid in full. Clearly Modani does not have a quality process on the furniture, to check that the product delivered is complete. Customer service is unresponsive: they leave you online for 30 minutes, and then hang up without a response. No-one responds to emails, until the situation is such, that a complaint is the only option, to inform all other customers of how Modani are working. I want to receive a refund, they must remove this unusable product so we can buy a complete sofa bed from another store and get it delivered complete and timely. I will consult with my lawyer about a monetary claim.

Thanks. Delivery was good. Price was reasonable. Like what I ordered (modern night stand) Ana night stand

Shakeera and Libby were awesome and very professional. Keera went over and beyond the call of duty. One of my easiest shopping experiences. I love my new bed.

Hicimos una compra en noviembre, estamos a finales de enero y no tenemos nuestros muebles completos porque hacen los envíos mal. Y además quieren cobrarnos por el envío cuando ya estaba pagado y fue error de ellos no entregar completo, se deberían de responsabilizar por sus errores. En Modani te atienden bien cuando te quieren vender pero una vez que venden no te dan seguimiento y te atienden de lo PEOR. PÉSIMA ATENCIÓN AL CLIENTE no volvería a comprar en Modani JAMÁS!! No vale la pena.