www.moby.coReviews of moby.co

Response from www.moby.coDec 5, 2025

Hi — thanks for sharing your experience, and I’m sorry the service hasn’t met your expectations. A couple important clarifications for context: Not every pick will be up at all times. Markets move in cycles, and even strong long-term theses can be down materially in the short term — especially in volatile or risk-on/off environments. We never present any single idea as a guaranteed winner. Our research is built around transparent reasoning, not hype. Each report lays out the thesis, valuation, key risks, and what would cause us to change our view. Some calls work, some don’t — that’s true of any equity research, and we don’t hide from that. That said, if you’re seeing consistent underperformance relative to your goals, that’s valid feedback. We want to understand which specific picks you’re referring to and when you entered so we can review the timing and the original thesis with you. It also helps us improve the product and how we communicate risk and portfolio construction. Please email [email protected] with: the email on your account the tickers you’re referencing and roughly when you followed the picks We’ll pull the reports, walk through what happened, and make sure your subscription is canceled if you’d like to end it. We take this seriously and will respond directly.

Response from www.moby.coDec 5, 2025

Hi — I’m really sorry this has been your experience, and I understand why you’re angry. But I also need to correct the record clearly for anyone reading. We are not a scam, and we do not hide cancellation. Moby is a legitimate subscription business. We don’t benefit from trapping people; we want customers who choose to be here. Here are the two correct cancellation paths, depending on where you subscribed: 1) If you subscribed on our website: Cancellation is done inside your account portal (not the public marketing pages). Steps: Log in to your Moby account using the email you purchased with Go to Account Settings → Billing / Subscriptions → Manage Plan Select Cancel Subscription / turn off auto-renew If you don’t see the cancel option once logged in, it almost always means either: you’re logged into a different email than the one used at checkout, or you’re on a legacy plan where self-cancel isn’t visible in the portal. In both cases, support can cancel it manually immediately once we have the correct account. 2) If you subscribed through Apple App Store / Google Play: Your subscription is controlled by Apple/Google. You cancel via your App Store subscriptions like any other app. We can’t cancel App Store plans from our side, and refunds there are processed by Apple/Google. On support: If emails have gone unanswered for months, that’s a real failure, and I’m sorry. That’s not acceptable, and it doesn’t reflect how we want to operate. A support breakdown is on us — but it’s very different from “no way to cancel.” Let’s resolve your specific case now. Please email [email protected] with: the email tied to your subscription the platform you subscribed on (web / Apple / Google) the most recent charge date and a screenshot of the missing cancel screen if you have it Subject line: “Trustpilot Cancellation Escalation”. That routes it to senior review. We will confirm cancellation in writing. You shouldn’t have to fight for something as basic as ending a subscription. We’ll fix this for you — and we’ll also use your feedback to make the cancellation instructions impossible to miss.

Response from www.moby.coNov 7, 2025

Thank you!

Response from www.moby.coNov 7, 2025

Thank you!

Response from www.moby.coNov 7, 2025

We’re truly sorry to hear you had trouble accessing your account — that’s never the experience we want for our members. To clarify, Moby is a legitimate research platform, and our support team responds to every customer inquiry sent to [email protected] , typically within 24–48 hours. If you didn’t receive a response, it’s possible our email reply landed in your spam or promotions folder — something we’ve seen occasionally happen with automated mail filters. If you couldn’t log in, the most common reason is a password mismatch or an account created through a third-party provider (Apple or Google). This can sometimes create duplicate logins that prevent access — and we’re always happy to resolve that quickly once contacted. We take pride in maintaining transparent billing and helping thousands of investors access high-quality research and insights every month. Please reach out again at [email protected] so we can personally ensure your access is restored and your concerns are addressed. — The Moby Team

Response from www.moby.coNov 7, 2025

We’re sorry for any confusion — and we’d be happy to help you directly. To clarify, Moby does provide a clear and simple way to cancel a free trial or subscription at any time. Users can manage their subscriptions through the same platform used to sign up — whether that’s our website, the Moby app, or a third-party provider such as Apple, Google, or Stripe. Because these payment systems are securely handled by those providers, cancellations and refunds must be processed through the same channel for your protection. Our support team responds to all messages sent to [email protected] , typically within 24–48 hours, and we’ll ensure your subscription is canceled and refunded if eligible. Please check your spam or promotions folder in case our earlier response didn’t appear in your inbox. We’re committed to making our service transparent and easy to manage, and we appreciate you giving us the chance to make this right. — The Moby Team