www.moby.coReviews of moby.co

Response from www.moby.coNov 7, 2025

We’re very sorry to hear about your experience — and we want to assure you that there is absolutely no deliberate attempt to make cancellation difficult. Transparency and customer trust are extremely important to us. To clarify, Moby subscriptions can be canceled at any time through the same platform you used to sign up — whether that’s Apple, Google, Stripe, or our website. These payment providers handle billing directly, and for security reasons, cancellations and refunds must go through those same channels. Once canceled, your membership immediately stops auto-renewing. We respond to all messages sent to [email protected] within 24–48 hours. If you haven’t received a reply, it’s likely our message was filtered into your spam or promotions folder — something we’re working to improve with our email provider. We take claims of poor communication seriously, and we’d be happy to personally look into your case right away. Please reach out again at [email protected] so we can confirm your cancellation and ensure any extra charge is refunded promptly. Moby exists to help individual investors access high-quality research — and we’re committed to doing so with honesty and professionalism. — The Moby Team

Response from www.moby.coNov 7, 2025

We’re sorry to hear about your experience — and we’d like to clarify a few important details so readers have the full picture. First, Moby is a legitimate financial research company, not a trading platform or scam. We take transparency and fairness very seriously, especially regarding billing and cancellations. All members can cancel their subscription at any time through the same platform used to sign up — whether that’s Apple, Google, Stripe, or our website. For security reasons, those payment providers process cancellations and refunds directly. Our 30-day refund policy is clearly outlined in our terms of service, and we honor it consistently across all members. After that period, renewals are final — just as with most digital subscription services — but you can cancel anytime to prevent future charges. As for your comment about single stock picks — we completely understand the concern. Moby’s research isn’t about short-term trading, but rather long-term, data-driven investing insights. Markets are volatile, and no research provider can control short-term price movements, but our goal is to give investors the tools and education to make smarter, more informed decisions over time. We’d be happy to look into your account directly to make sure your cancellation went through properly. Please reach out to [email protected] , and our team will resolve it right away. — The Moby Team

Response from www.moby.coNov 7, 2025

We’re genuinely sorry to hear about your experience, and we appreciate you taking the time to share your detailed feedback. While we completely understand your frustration, we’d like to clarify a few key points to ensure readers have the full context. First, Moby is not hiding or complicating the cancellation process. You can cancel your subscription at any time through the same platform used to sign up — whether that’s Apple, Google, Stripe, or our website. In cases where users contact us directly via email, our support team processes cancellations within 24–48 hours, and confirmation is always sent once completed. Regarding renewal reminders, our system automatically sends an email before renewal as a courtesy. Occasionally, these messages can be filtered into spam or promotions folders — something we’re continuously working to improve by upgrading our email delivery system. As for refunds, our 30-day money-back policy applies consistently across all accounts. In cases where members reach out just beyond that window, our team often provides partial or goodwill refunds (as you mentioned receiving 50%) because we genuinely want to do right by our users whenever possible. On performance — we understand that not every stock pick will outperform in the short term. Our research is designed for long-term investors who understand market volatility and want access to data-driven, independent analysis. Many of our members have seen strong results over time, but we also know the market involves risk. We take integrity, transparency, and customer trust seriously — and your feedback helps us continue improving. Please reach out again at [email protected] , and we’ll be glad to personally ensure your account and concerns are fully resolved. — The Moby Team

Response from www.moby.coApr 27, 2025

Thank you for sharing your feedback, and we're sorry to hear about your frustration. We’d like to clarify a few important points regarding your experience: App Download and Subscription Activation: Our app, like any app on the Google Play Store, cannot be installed or subscribed to without direct user interaction. If the app appeared on your device and a subscription was initiated, it would have required active steps on the device itself — including agreeing to the Google Play terms and conditions and authorizing a subscription payment through your Google account. It's not possible for us, or any developer, to remotely initiate an install or subscription without the device owner’s approval. Subscription Management and Refunds: Refunds for subscriptions purchased via the Google Play Store are managed entirely by Google, not by us. Once a payment is processed through Google Play, developers do not have the ability to issue refunds directly. This is a standard policy across all apps on the platform. We have repeatedly advised reaching out to Google Play Support, where they have a streamlined process for reviewing and issuing refunds if warranted. We take these matters seriously and always strive to provide clear communication and assistance. If you need any additional help navigating the Google Play refund process, we're happy to guide you further. Thank you for your understanding.

Response from www.moby.coApr 27, 2025

Hi there, Thanks for reaching out, and we're sorry to hear about the difficulty you’ve had getting in touch. We want to clarify a few important points: Response Times: We respond to every support request we receive, typically within 24-48 hours. If you haven’t received our replies, it's possible they were filtered or blocked before reaching your inbox. We can confirm that no emails have gone unanswered on our end, and we encourage you to double-check any other folders or settings that might be intercepting our communications. Multiple Email Addresses: All emails sent to our various support addresses route into the same customer service system to ensure nothing is missed — so there’s no need to send to multiple addresses for a faster response. Regardless of where you email, it ends up in the same queue for our team. Refund Request: Since you mentioned you are within the 30-day window, we are happy to honor our refund policy. Please contact us at [email protected] and we’ll process your refund request promptly. We sincerely apologize for any frustration and are committed to getting this resolved for you as quickly as possible. Thank you for your patience and understanding.

Response from www.moby.coApr 27, 2025

Hi there, Thanks for taking the time to share your feedback — we’d like to provide some important clarification: Premium Subscription Content: Our premium membership offers a full suite of stock research reports, investment ideas, model portfolios, and analyst-driven insights — not just news-based articles. The push notifications you are referencing are optional updates designed to highlight timely news alerts and commentary, but they are in addition to the detailed, human-researched stock picks and investment strategies available in the app. Research and Live Positions: We maintain model portfolios and regularly publish new investment reports that are accessible at any time within your premium dashboard. It sounds like you may not have explored the full premium library, where the core research and actionable stock picks are located — beyond just the push notifications. Refund Policy: As you mentioned, refund eligibility is clearly outlined in our 30-day money-back guarantee. We honor this policy consistently and fairly for all members. Unfortunately, once outside of the refund window, we are unable to process a refund in accordance with our posted terms of service. If you need help navigating to our premium stock picks, model portfolios, or research archives, we're happy to guide you — there’s a lot more value available than just the news alerts. Thank you again for your feedback.

Response from www.moby.coApr 6, 2025

Hi there — we’re really sorry to hear you had a frustrating experience. Just to clarify, we send multiple reminder emails before any renewal, so if you didn’t receive them, we recommend checking your spam or promotions folder. You can cancel anytime by going to our website, clicking on the Account tab, or by emailing us directly at [email protected]. If you reach out to us, we’d be more than happy to look into your account and issue a refund if applicable. We’re always here to help and want to make things right. — The Moby Team