The research and education are useful but executing the recommendations in a timely fashion can be challenging and result in different returns. I wasn't able to use the app much and the cancellation process is very challenging by design. I attempted to cancel my subscription on the annual anniversary date when I noticed the pending charge to my credit card. I was told I needed to submit my cancellation request prior to the anniversary date and therefore declined to refund the fee. While I cannot find the renewal policy in the Terms and Conditions, I'll take the blame for not knowing that detail. They offered to give me a 40% refund and cancel my subscription which I declined because I'd rather help someone else avoid this renewal frustration.
MG
Marshall G.
I have constant problems with the app
I have constant problems with the app. Login problems... crashing...
when you login via chrome... it forces you to download the app, even though the app is already downloaded... it does detect it etc.. I have requested assistance and I do not receive a response. This has been going on for months.
PB
Paul B.
Horrible Customer Support
I subscribed to the Moby service for a year but rarely used it. Unfortunately, I forgot to disable the auto-renewal feature on my PayPal account, and my subscription was automatically renewed on November 29. On that same day, I received an email confirming the renewal. I logged into my account to try to cancel it, but I was unsuccessful both through the website and the Moby App.
I have sent three emails to their support team requesting that they cancel my subscription and refund the $199 USD charged to my credit card via PayPal. My first email was sent on December 2, followed by subsequent emails on December 16 and January 5. Despite their website's message stating, "Have a question or need assistance? Reach out by email or start a chat using the messenger in the bottom right corner. We'll get back to you as soon as possible!" I have yet to receive a response to any of my emails. Additionally, I couldn't find the chat messenger in the bottom right corner as mentioned.
This lack of response is unprecedented in my experience, and I am struggling to understand why they have not contacted me despite their promise of prompt assistance and my multiple attempts to reach out. Consequently, I cannot recommend the Moby service to anyone based on this disappointing experience.
MT
Matt T.
Not what I expected - Waiting for cancelation
Signed up. Info in my opinion is not great. Better info available free online. It is a nice newsfeed service I guess, but the advertisements made it sound like an AI driven stock picking service, not a newsfeed. Their model portfolios haven't been updated in more than 6 months as well. I have emailed customer service to cancel my subscription which I just paid $99 for. I'm not asking for a refund, just to cancel any auto renewal. I will update review once they respond. If they cancel, I'll update to a 4 star, if they give me the trouble seen over and over on this review site, I'll give them one star and have my bank process a charge back.
GA
Gary A.
Poor customer service
Signed up for a year, used it periodically. Nothing special. Tried to turn off auto renew in the app and you have to do it on a web browser. I forgot to login and change it to not renew. I saw the renewal hit my card and the same day I contacted support requesting to cancel and refund the new charge. I got the "terms and conditions" line that the onus is on me to change it, but I was offered a partial refund, I guess they were thinking it would make me feel better. Anytime that has happened in the past with other companies they have refunded the full amount, especially when you literally did not use any of the new subscription. I would not recommend this service to anyone.
KT
kit T.
Log in does not work it too over 200…
Log in does not work it too over 200 dollars from me and keeps telling me to check my credentials when trying to log in. Can someone help since there is no one to call?
LA
lam
Poor customer service
Poor customer service
Cannot unsubscribe from the app
Blame the customer for not cancelling from the website.
The response time of customer service usually took around 2 days or more
SI
Simon
Just a simple newsfeed with profit…
Just a simple newsfeed with profit targets. The cancellation button on the webpage is not existing where it should be according to their terms and the button in the App says: "For more information about your subscription please contact the app developer". So in short cancellation is not possible. @Moby: If you are a serious company please provide the direct link to the cancellation page or answer to my mail.
Update after Moby reply:
Sorry I subscribed via your webpage and the mentioned cancel button does not exist as mentioned by nearly 30 other reviewers here on Trustpilot. I have also send an e-mail on the 5th to make use of the refund. Here once more: I hereby formally notify you that I am exercising my right to cancel my subscription for my account within the applicable 30-day cancellation period. In accordance with your Terms of Use, I request a full refund of all fees paid for the current subscription term. Please confirm the cancellation of my membership and the processing of my refund in writing. If I don’t get a response in the next 7 days I will ask my credit card company to refund. Today is day 1 and according to your terms full refund should be possible
The e-mail was included you just need to reply to my mail from 05.12.2025 07:46 (CET) to your support address.
Response from www.moby.coDec 5, 2025
Hi there — thanks for taking the time to share this, and I’m genuinely sorry for the frustration you ran into. I want to correct a couple of points in your review and make sure you get fully taken care of.
Cancellation is absolutely possible, and we do not block it. We make cancellation available in two standard ways depending on where you subscribed:
If you subscribed on our website:
You can cancel in your Account Settings on our site. There is a direct link to subscription management there, and cancellation can be completed in a few clicks.
If you subscribed through the mobile app (Apple App Store / Google Play):
Your subscription is managed by the App Store, not by Moby directly. That’s why the app may show a message like “contact the app developer” for more info — it’s referencing Apple/Google’s system control.
In this case, you cancel in your App Store subscription settings like any other app. Refunds for App Store subscriptions are also processed by Apple/Google, not by us.
On refunds: We honor refund requests that fall within our stated terms. If you believe you qualify, we’ll gladly help you submit the right request and confirm eligibility.
That said, if you couldn’t find the cancellation path, that’s on us to clarify and improve — and I apologize for the confusion. We’ll use this feedback to make the instructions more obvious.
Please reply to your original email (or send a new one) and include the email used for your subscription plus whether you subscribed via web or the App Store. We’ll locate your account immediately and walk you through cancellation or refund resolution.
