www.moby.coReviews of moby.co

UPDATE 19/03/26 Since my below review, Moby has flagged my review with trustpilot TWICE...firstly saying my review was slanderous. Secondly saying this review was for another company also called MOBY. Both of these objections were rejected by trustpilot (thank you for doing a great job TP!). Even more worrying is the fact that I did eventually manage to cancel my subscription last month, in advance of the renewal date on the 15th March. I received confirmation from Moby to this affect...But I also decided to block further payments on my revolut, just to be be sure. Lo and behold.... on the 15th March, with no prior contact or notification... Moby attempted to charge my card for another year's subscription! This surely has to be illegal! This operation is scandoulous. YOU HAVE BEEN WARNED. Updated their app...its asking me to verify my email address. But the only email coming through is a password reset email...EVERY SINGLE TIME. I am stuck in a never ending loop of being unable to log back into my paid service. In addition to that...they have removed ALL contact support options from the website and made it impossible to get in touch with them. Amateur, deceiving. unprofessional set up. I want someone to contact me with details to take this further.

Terrible. As others have mentioned, they continuously ignore any emails to their support inbox, especially about cancellations. Only interested in taking your money for what appears to be AI-generated slop. Edit 11 March 2026: They've now updated their Trustpilot profile to say "So if you’re having an issue, please email us before leaving a negative review — we’ll make it right.". THEY DO NOT RESPOND TO E-MAILS. Instead, they've marked my review as defamatory with Trustpilot, whilst continuing to repeatedly make withdrawals from my account (I signed up on their website, so there's no Play Store or App Store to blame). I would urge you to look at the number of reviews people have previously posted before posting a review here (i.e. only 1 previous review)...

As others have said, there is no ability to choose not to auto-renew. California law requires notification prior to auto-renewal, which also did not happen. They offer a standard BS 40% refund after they scam you out of your $199.95. I disputed with my credit card company to get my money back. Total scam in my opinion, as the service was useless as well.

The app makes me feel like I actually know what’s coming in the market. It gives context that helps me prepare instead of just react.

Very shady company and Scammy practices. Lots of bot reviews to boost rating, on here as well, and of most platforms ratings are low as the majority of users are usually unable to cancel auto-renew until after the date has passed, by design. They would have a much better reputation if they just improved their customer service, The app provides okay insights. But the way they act and the way they basically exploit subscription auto-renew and provide no way to cancel it besides contacting them (Which takes days or more) really sums up this company and the CEO

I paid, and it charged my account, set up my login and password, and then when I tried to log in, it said my login does not exist. There is no way to contact customer service, no phone number, and the link for emailing or chatting will not work. Appears to be a scam because it took payment, and now I can't do anything with the app or site.

I signed up with Moby.co a year ago but didn't find it beneficial and have stopped using it and deleted the app. Since the subscription is not managed through the Apple Subscription centre, I only noticed that I've got charged a renewal after checking my bank statement, and the subscription cancellation process is clunky. I have subsequently emailed the support team several times regarding seeking a refund, but I haven't received any response till this day. This is contradicting to what Moby said about "We refund every customer who requests one, no questions asked."

Tried to get my money back after I didn’t want to continue with the free trial, however they’ve taken my money And won’t return it. Keep clear SCAM