Linda Y.
My life alert's necklace kept falling…
My life alert's necklace kept falling off, I repeatedly found it on the floor... The latch kept undoing, your fault not mine... One day it must have fallen off, and I never found it again... Now you expect me to pay $65.00 to replace it? Either replace it for free, or you'll lose a good customer... Other companies are cheaper.
Response from MobileHelpSep 19, 2023
We received your review and we are sorry to hear that you are not happy with the fall detection pendant. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We do offer replacement pendants, and we would be happy to contact you for assistance with replacing the lost pendant. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.