Ann T.
Reliability
The people are pleasant and I trust they will be there. If I need them.
Response from MobileHelpSep 22, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!

MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Excellent

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5,712 approved reviews, newest moderated first
Ann T.
The people are pleasant and I trust they will be there. If I need them.
Response from MobileHelpSep 22, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
Sharon K.
Needed an ambulance to hospital for severe dizziness
Response from MobileHelpSep 22, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
Sue A A.
travel monitor runs out of power too soon. announces needs power when I am away from home.
Response from MobileHelpSep 24, 2023
Thank you for your review of our service! If you have any concerns with the equipment, please do not hesitate to contact our Technical Support team for assistance at 877-827-6207. We are always happy to help.
Ela W.
MobileHelp has been everything that I hoped it would be. To renew my coverage was simple. Any questions I had at the beginning were promptly responded to. I’m into my second year of coverage and thanks to God I have not had to call MobileHelp for help during that time. I’m perfectly pleased to keep my coverage current and pray that I never need it. I’m happy you’re there if I need you. Thank you.
Response from MobileHelpSep 22, 2023
Thanks for the kind words and for being a valued part of the MobileHelp family.
LINDA L P.
I called about my problem. The customer service rep listened, asked a few questions and went right to work and gave me a satisfactory resolution. I received new equipment. I love the updated equipment!
Response from MobileHelpSep 22, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
Rachelle
They call quickly when it appears I might be in trouble. I do think the button is too close to the surface .. It apparently was pushed while I simply sat at the computer or was washing dishes, totally out of my awareness until the phone rang.
Response from MobileHelpSep 22, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
Linda M.
Have not actually used this service yet, but I'm glad it's there if I need it.
Response from MobileHelpSep 22, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
Eliot
I got frustrated at how the neck worn device was so sensitive that sometimes it went off with the slightest mild jolt!
Response from MobileHelpSep 24, 2023
Thank you for your review! We are sorry to hear about the false alarms you have been experiencing. Please do not hesitate to contact our Technical Support team for assistance with resolving this issue at 877-827-6207. We are always happy to help.