MobileHelp Reviews | Read Customer Reviews of mobilehelp.com

MobileHelp Reviews | Read Customer Reviews of mobilehelp.com

MobileHelp reviews

5,712 approved reviews, newest moderated first

customerElaine B.
Apr 2, 2024
Bill went thru all my options
Bill went thru all my options
Response from MobileHelpApr 5, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
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customer
Apr 2, 2024
Very easy to understand and price is…
Very easy to understand and price is reasonable.
Response from MobileHelpApr 5, 2024
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
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BS
Apr 2, 2024
Was given direct and concise information
Was given direct and concise information
Response from MobileHelpApr 5, 2024
Thank you! We appreciate that you took the time to let others know about MobileHelp.
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Jeffrey S.
Apr 2, 2024
Flashing Lights NOT a good sign
Got unit and failed test. Called got help and now it passed. 5 days later two lights start flashing. Called and they tried to fix the problem. Still having problems today. They are going to overnight a new system. This is NOT a toy. It's supposed to work that's what I paid for. Now I still can't leave my wife alone. Even with new system can I trust Mobile Help will work or not? If it's you're family member what would do? Yes, change alert system company. I need someone I can trust.
Response from MobileHelpApr 3, 2024
We have received your review and we are sorry to hear that our cellular systems were unable to connect for coverage at your address. At MobileHelp, your safety is our number one priority, and we do offer a landline based system for in-home coverage. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.
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customer Joe W.
Apr 2, 2024
The knowledge and courtesy of everyone…
The knowledge and courtesy of everyone who helped me was super. The service I received was excellent; I had my device in 2 days, all set up and tested perfectly. Wearing it with complete confidence now.
Response from MobileHelpApr 5, 2024
Thank you for your review of our service! Your positive words mean a lot to us!
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Dolores W.
Apr 2, 2024
The customer service gentleman was so…
The customer service gentleman was so helpful, he was patient with me he was very understanding. And the price value was so much better than the big companies.
Response from MobileHelpApr 5, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
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Jessica S.
Apr 2, 2024
Nathan was understanding and amazing
Nathan was understanding and amazing. TY so much for keeping my mother in law safe! I will tell everyone about this!!!
Response from MobileHelpApr 5, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
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Cecilia T.
Apr 2, 2024
Pleasant person that answered phone
Pleasant person that answered phone. Answered all my questions even the ones I asked twice with absolute professionalism.
Response from MobileHelpApr 2, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
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