MobileHelpReviews of mobilehelp.com

Claire was such a helpful and pleasant person to talk to.

Knowledgeable and persistent.

Representative was extremely helpful and made the process very easy.

After placing my phone order for a MobileHelp medical alert system, I was shocked to see the email that showed I had been billed for a much higher amount than what I had just been quoted. When I called back and asked my salesman (Tom) about it, he explained that the extra amount was a $20 one time delivery charge as well as 2 months of service charges in advance. Then when I told him that I had specifically asked him if there was a delivery charge and he had said "no", he said that he HAD told me about the delivery charge. He also denied not telling me about being charged 2 months service in advance. I told him that I had written down every detail of our conversation, and there was nothing about these charges ever mentioned. He arrogantly replied, "I've been doing this for 6 years, and I KNOW what I said.". Worse, he continued to argue with me and talk over me, telling me that I could call Customer Service and listen to the recording they had made, and I said that would only be helpful if HE listened with me. He was very rude (practically calling me a liar) and very unprofessial. He ultimately apologized "if" he had neglected to inform me of these charges.

Stacy Miller was terrific

Stacy was very helpful and patient.

It was a pleasure speaking with Matthew. He was very helpful and answered all of my questions.

Mathew was very friendly and pleasant to work with.