Major League Soccer LLCReviews of mlsstore.com

Ordered a jersey on 11/26/22 (Black Friday) which was the gift my son most wanted, and it never came. Was told MLS was going to send me a new one but it never shipped. Worst buying experience I have ever had. Spare yourself the misery and disappointment and DO NOT buy from this company.

What a god awful buying experience. Tried to buy a Christmas gift twice - both times the site showed it was in stock. 2 days later - both times - I get an email saying the item is out of stock. No reachout so you can speak with someone to find a replacement gift. And you can't trust the site. Do better. A little customer service might be a good idea.

Just another mlsstore.com story of failure to deliver the product ordered. I payed 167.17 for a jersey that never came. This was November of 2022. they have not improved or changed since any of the other reviews. It’s a great way to waste time with them the card company and being upset about gifts that don’t arrive. Major league soccer can’t afford the negative PR this site creates. I Love my local club but using the website makes me feel like I ordered from a group of criminals masquerading as MLS.

Like a lot of others on here, went to make a purchase, deleted all of the options I wanted to use, got to the last screen with a subtotal reflective of what I was going to spend. Hit submit and it was $20 higher. Went back a screen to make sure I wasn't crazy and on the last screen before you hit submit (the one with the subtotal) they change the shipping automatically to expidited. Contacted customer support and told them and they tried to defend it. Cancelled the order. Will never purchase from them again. MLS needs to find a new vendor. Fabletics is terrible.

Was surprised with an additional "handling" fee at checkout which was not only not mentioned in the product description but was also in addition to shipping. I went ahead with the purchase anyway, but won't be heading back!

I saw a Galaxy hat for sale $3.99 I thought it’s my lucky day since I cannot afford the usual hats which cost $20-$30. But I was sent a raiders hat instead. I called customer service and was informed that the Galaxy hat was sold out. They issued me a refund and said that I can keep the raiders hat but in the end, it’s not what I wanted. It was my first and last purchase from MLS Store.

I guess I am just one more person to add to the list of unhappy customers. I ordered a jersey in a size large and when I received my product was packaged as a large but was in fact a medium. I called up to support and initially got a representative that while "Investigating" the issue ended up hanging up on me. I called back a second time and this time actually got the most helpful person I have ever spoken with at MLS Stores support. She apologized for all the issues, was able to locate another jersey in the size I wanted and ordered for me. She also sent me a shipping label to return the incorrect jersey. Fast forward to nearly a month later and I have yet to receive the correct size jersey. After looking online there appears to be no Larges available anywhere. I give a call back to MLS Store support and receive an agent that was in need of additional training. She put me on hold multiple times with ever even saying she was going to put me on hold. She processed a refund when I never asked for a refund. She eventually transferred me away to a voicemail again with out even telling me she would be transferring me. I go ahead and callback again and this time I receive a support agent that is pretty good. She looks through everything and tell me that basically there is no update or expected time frame of when my correct jersey would ship and since they don't have any idea of when it will ship that they will be processing my refund and expect the wrong sized jersey to be returned. So in the end I "may" get my money back but I am out the product that I ordered. As some one who manages a team of technical support agents, I can confidently say that MLS Store has the worse customer service I have ever dealt with.

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