Major League Soccer LLCReviews of mlsstore.com

watch out, you virtually cannot return whatever you buy. Purchased 2 sized for my son, with intention to return wrong size. They did not send confirmation email with order number, but I had it was through paypal, so I had confirmation from paypal. Thats it, then you cannot return it, since no online return, no email to contact, if you call it is only automated service which will not proceed to human unless you have your order number, which I did not have since they did not provide one. Cannot beleive that all these large teams trust sales to this website.

Ordered a jersey on the 25th of July and today, 15th of August, no sign of the shirt. Tracking service says UPS is not in possession of the item, and the Customer Service is non-existent. I do not recommend- just lost $145, 00!

I am extremely disappointed with the experience I’ve had with this online seller. I returned a product over three weeks ago, and not only did I have to cover the shipping cost for the return, but I still haven’t received my refund. There is no phone number to contact customer service, which makes resolving issues even more frustrating. When I finally reached an agent through chat, they assured me that the refund would be processed within a week, but there’s still no sign of it. This entire experience has been frustrating and unprofessional. I will never purchase from this seller again and will be opening a dispute through my credit card company. Buyer beware!

Order started on april 9. 78 dollars for a T shirt and a Hat. Thats after I found a discount code online. By april 14 item was damaged and being returned to sender. Try the Chat on the website to get my money back. Even with all detailed tracking information available. MLS store wont return until they get the product back. The ups site says : Our representatives can’t start an investigation for a package delivered by the postal service. One month later they still have my money way overpaid. And Neither the store or the shipper is accepting responsibility.

I tried to order a jersey at Christmas, the company waited 2 weeks to tell me they canceled the order due to no product. The next time I ordered a jersey I decided to change the number on the back within 24 hours of me ordering it, and that was a debacle. I thought I had to cancel the order to reorder it the right way, so after I had reordered the correct jersey. I was later informed that I couldn't cancel the first order because it was a custom order. Now I have spent about $250 for basically 2 of the same jerseys. They need a customer service rep that is available on the phone, and not the automated chat lines. The chatbot said I'd hear from someone within the next 4 days, but I haven't heard from anyone yet. I'd like a refund in return for 1 of the jerseys.

I would give a 0 if possible. I ordered a shirt, the sale price was removed once I put in my cc info. I immediately cancelled and it said it would take 2-7 days to get the refund.

Non-existent support after you place an order. If your issue does not fit their cookie cutter AI chat bot, you’re screwed with no recourse, resolutions, refunds. NOTHING. Garbage company.

Horrible customer service stupid machine answering questions I had to return and buy a bigger size, got the new order because I had to pay for it but it’s been over 45 days and they haven’t returned my money yet. This was my last time buying anything here.