Major League Soccer LLCReviews of mlsstore.com

I agree with previous reviewers saying this company is one you should avoid. I purchased a t-shirt and hat as gifts on June 11th that were promised to be delivered by June 21st for Father's Day. The t-shirt arrived on time, but I received an email stating the hat was delayed. Assuming it would arrive a few days later, so I didn't think it was a big deal (even though it would miss the target date as a gift). However, I got another email saying it was "severely delayed." This time I decided to contact CS to see when the hat was expected to ship since I had already been charged for it. I got no such answer. Nothing. They were evasive and just said that I should be patient. Then CS offered to refund $9 for the shipping fee to ship the hat (some time in the future presumably.) However, I had already paid $9 in shipping when I made the original purchase for both items. It's not my fault they were unable to ship them at the same time. So I was not willing to accept that as an answer, and since the item was already past the original delivery date / very late for the occasion, I requested that the order just be cancelled for a refund. They wouldn't do it. When I threatened I would contact Paypal for a charge dispute the CS just never responded. Paypal did intervene, however I did not get a refund what I got instead was a store credit. I would prefer to NEVER deal with this incompetent company ever again, so I'm 50/50 on whether I will ever actually use it. Bottom line is -- purchase from MLSstore.com at your own RISK.

Customer service is poor. I've been waiting for order and been charged. They cant give me a shipping date but will not issue a refund.

I ordered a shirt on 21st of October. It was delivered on time, but it was missing parts of the print. I am quite disapointed, because it was really expensive, especially shipping the shirt overseas. Furthermore MLSStore are impossible to get a hold of, and if you do, they’ll just direct you over to another department, whom you can’t get in contact with either.

Not particularly helpful service. I placed a pre-order for a kit that was due to ship in October and asked if I could change the name on the jersey. Without providing any details or further help, they simply said "sorry, we can't do that". While engaged with their support rep, I looked up what it would cost me to place a new order and when the new order would ship, and it was the exact same cost and delivery date. So they can't change the order, but they can force me to cancel it and place a new one? Super tedious to be doing this to people in 2021.

I placed an order for a jersey that was in stock and in my size when I ordered. About two weeks later I got an email that what I had ordered was no longer available, and got a refund. I am extremely upset with this because the ordered item was limited edition, and now I will never be able to buy it again. I could have bought said item in stadium, but I chose to wait and order from here. This was an extreme mistake, as now I can no longer purchase this item. Shame on this site. It really screwed me